|
|
|
|
Joined: Mar 2011
Posts: 1
Member
|
OP
Member
Joined: Mar 2011
Posts: 1 |
After connecting to our NEC SV8100 via the desktop suite, we can receive calls and hear callers but callers are not able to hear our voice. We're using the Desktop Suite 3.6 with a Plantronics CS50-USB. What should I check to diagnose this?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2005
Posts: 1,333
Member
|
|
Member
Joined: Jul 2005
Posts: 1,333 |
I assume your using SP310 softfone and perchance Win 7 64bit??
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
choose the phone view and turn the mic key on.
I just went through this exact same issue.
To trouble shoot I went into desktop config, made sure USB DEVICE was selected as my audio and recording source. Then after opening desktop/softphone I went into preferences and made sure USB device was set there as well.
Then choose the phone set view and click the mic key on the phone diagram.
D
|
|
|
|
Forums84
Topics94,290
Posts638,801
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
111
guests, and
400
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
