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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
Hello all, I am an AVAYA guy tying to help a friend with an elite IPK. The systemwas moved to a new location and for the life of me I can not get the voicemail to pickup. It worked before they movedand now it doesn't work. Any help would be very, very much appreciated, thank you.
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
First, how long was it powered down? Port numbers may have reset to defaults.
Find the new VM port numbers and call them. If no answer, the board may be faulty, and further troubleshooting is in order.
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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
it was powered down for about a year. How do I find the VM ports?
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Memory block 4-10 should list the ports and the extensions associated with them. Count the number of ESI cards, and how many ports each. The last four (if the VM card is all the way right) will be the VM ports.
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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
Thanks for the help guys, it's a bad VM card.
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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
Thanks for the help guys, it's a bad VM card.
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