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Joined: Apr 2007
Posts: 894
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Joined: Apr 2007
Posts: 894 |
we have an IPK II dating to 2004. it was brought to my attention when a receptionist transfers a call to a user the users station will ring 5 times before dumping to voice mail but the outside caller who is waiting on hold has just dead air (no ring no tones) i know the system has been like this since day 1 but a user now says there is calls being lost because people are hanging up. Is there a way that the outside caller can get a ring tone while being transferred?
Jay, a recovering IT guy
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Joined: Nov 2008
Posts: 953
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Add Music on Hold or Program MB:10-04-01 to Service Tone.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Apr 2007
Posts: 894
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just spoke to a nec reseller here in montreal, turns out the NEC systems callers will get dead air when calling in because they are on hold. unlike the nortel system where they will get a ring.
Jay, a recovering IT guy
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Joined: Apr 2007
Posts: 894
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Joined: Apr 2007
Posts: 894 |
Originally posted by Rickman:
Add Music on Hold or Program MB:10-04-01 to Service Tone. i will be bringng someone in to set that then, we have 4 sites 3 are nortel and the one nec site, i dont have enough experience in that and i rather not crash the system lol
Jay, a recovering IT guy
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Joined: Mar 2003
Posts: 680
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Joined: Mar 2003
Posts: 680 |
In 24-02 set for ringback on transfer.
DJ
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