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Joined: May 2010
Posts: 51
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Joined: May 2010
Posts: 51 |
I just aquired a customer that has a NEC ELITE IPK that the local phone company stopped servicing. he claims that the system goes down for no apparent reason and the only way to bring it up is to power down and back up. is there anyone out there that has had a similar issue and found a paticular reason for this? he claims the battery needs replaced every 2 years on the cabinet? any thought on this would be greatly appriciated.
We currenty do NEC-DSX systems, Vertical,Allworx.
Phone World Inc.
NE.Ohio
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
It sound like his voice mail shutting down. Most probably time for a new HD or replacement unit.
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Joined: May 2010
Posts: 51
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Joined: May 2010
Posts: 51 |
would that make the system go dead on the phones also?
Phone World Inc.
NE.Ohio
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
No, that would be power to the system. What I would do is show the customer his KSU and the next time it go's down have him look to see if there are any lights on the cards. (Leave Cover off) It may be a bad power strip or elect. plug.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: May 2010
Posts: 51
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Joined: May 2010
Posts: 51 |
THANK YOU GUYS FOR YOUR THOUGHTS!
I really appriciate it. any one else with thoughts please advise. i called him already and posted him to verify any lights and what cards that have lights.
Ronaround
Phone World Inc.
NE.Ohio
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
Posts: 2,125 |
Probably a silly thing to add, but hopefully you've already made sure that all cables and connections... Power cords, amphenols, etc. ... are properly connected and held into place?
Some of the 192s and IPKs had an issue if the installer didn't properly connect the nylon strap that holds the amphenols down.
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