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Joined: Feb 2007
Posts: 902
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 902 |
Originally posted by Woody1:
I try not to work on phone systems at all, but I still support an Iwatsu system. I'm mainly IT, but this client doesn't want to pay the local dealer $225/hour plus a trip charge everytime. Jeez, I can't get away with half that rate. My customers would go ballistic.
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Joined: Aug 2011
Posts: 22
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OP
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Joined: Aug 2011
Posts: 22 |
Originally posted by Coral Tech:
Why not hook up remote access and see if the dealer will do remote work for less? Is this something physical that needs hooked up? I mean what are they paying you to learn? I think they are willing to pay me for a few hours more out of principal to try to figure it out if the local guy is gonna charge them rediculous rates like they do.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Originally posted by Woody1: Originally posted by Coral Tech:
[b] Why not hook up remote access and see if the dealer will do remote work for less? Is this something physical that needs hooked up? I mean what are they paying you to learn? You think they are willing to pay.... Did you explain to them that they will be paying you for several hours and it will end up costing far more than if they pay the trained professional and let them make the decision?
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Joined: Aug 2011
Posts: 22
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OP
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Joined: Aug 2011
Posts: 22 |
Originally posted by upstateny: Originally posted by Woody1: [b] Originally posted by Coral Tech:
[b] Why not hook up remote access and see if the dealer will do remote work for less? Is this something physical that needs hooked up? I mean what are they paying you to learn? I think they are willing to pay me for a few hours more out of principal to try to figure it out if the local guy is gonna charge them rediculous rates like they do. [/b]
Did you explain to them that they will be paying you for several hours and it will end up costing far more than if they pay the trained professional and let them make the decision? [/b]I think you are missing the point. My client keeps saying "Unless he is checking my heart and giving me legal advice, I'm not paying $225/hr." They think its highway robbery and if they knew the local dealers were going to keep raising their rates, they wouldn't have picked an NEC pbx to start with. They already want to scrap it and put in a system that can be supported for a reasonable cost over the next 5 years. I'm the one actually trying to get them to keep the NEC since it will do everything they need it to do.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Well something is strange and doesn't jive here. The 2 DSTU cards tells me they upgraded to the Aspire so they must have been on NEC (Nitsuko) for QUITE some time. I can't believe there is only ONE NEC dealer in St Louis area you can refer to (I can't even get $225 in Chicago). Well best of luck to ya on this!
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