web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2011
Posts: 3
jifop Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 3
Hi there guys,
I really hope you can help me with what I thought would be a simple thing but apparently not!

I have a department group setup with a pilot of 222 and DDI routing accordingly set, within this group there are several extensions which ring sequentially as required.

However its meant to be a 24 hour support line so out of hours it needs to divert to a mobile extension rather than the office phones ideally to be triggered by the last/first person leaving/entering the office.
Adding call forwarding on the extensions doesn't work unless they are called directly via DDI rather than part of the ring group.
Can I use some kind of Day/Night setting to switch the department between ring group or straight to ME?

Currently I have to go into pcpro and change the DDI Incoming Trunk every morning and evening myself which is obviously a complete PITA!

any ideas would be great!

Thanks

Tim

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Nov 2008
Posts: 953
Member
Offline
Member
Joined: Nov 2008
Posts: 953
Your Right Tim, Call Forwarding will not work when using ring groups.
When Your saying "DDI" do you mean "DID"? Yes You can set up Day Mode and Night Mode on the 8100. And Direct the DID Number to an Off site Location. The System has an Automatic Day/Night or you can Put a D/N button on a Phone to switch between the two Mode's.
If your Not Sure on how to set this up you may need to get an NEC Tech to do this for you, There is quite a bit of Programming involved.


"The Only Stupid Question, Is the Question Thats not Asked."
Joined: Aug 2011
Posts: 3
jifop Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 3
Hi there! Thanks for your reply

Currently every morning and night I have to change the target in "Trunks DDI > DDI Routing" between the department group (223) and an me (715)

Sadly my knowledge is with siemens systems no NECs

Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
What Rickman said. There are many ways to easily accomplish this but, you really need to be versed ion the system.

Joined: Apr 2007
Posts: 1,439
Member
****
Offline
Member
****
Joined: Apr 2007
Posts: 1,439
Set up automatic day and night mode then change the routing of the did in 22-10 and 22-11.

D

Joined: Aug 2011
Posts: 3
jifop Offline OP
Member
OP Offline
Member
Joined: Aug 2011
Posts: 3
Thanks doghart! I had a poke around and followed your "Dial-in mode switching guide" from your website however after making changes and uploading them the pbx got upset and reset itself ignoring the changes.

Joined: Jan 2009
Posts: 21
Member
Offline
Member
Joined: Jan 2009
Posts: 21
Hello

Creating a night service mode is the best way to achieve this (either manual or auto).


You could alternatively assign group logout keys to all group members (assuming you are using department groups) and program the SV8100 to forward on busy to the offsite number. - If all members log out the busy transfer will take effect

Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
*****
Offline
Moderator-Mitel, NEC, Vodavi
*****
Joined: Jul 2001
Posts: 1,985
I wouldn't use a ring group, I would use a virtual.


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 116 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5