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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
I have an SV8100 at a large motel. Software ver 4.01. Its been installed since June. Three times now they have called with a cap key thats lit and calls aren't coming in. I reset the CO card and it drops and everything is fine. I don't know what they are doing or any other way to clear it. I know which phone it is because its lit green, I just don't know how to clear it. Ideas? Thanks!
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
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I would start by checking to see if you have duplicate cap keys on all the phones.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
This just happend again. Yes I have duplicate cap key s on all the phones in the office but don't see why that would be an issue. By "all the phones in the office" it's probably 6 phones. I can see its green on one phone but can't clear it without popping the co card.
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Joined: Apr 2005
Posts: 2,500 Likes: 2
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Joined: Apr 2005
Posts: 2,500 Likes: 2 |
You might want to upgrade the software to 5.02, never know this might clear up the issue.
We get old too soon, smart too late
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
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POTs lines can hang on cap keys some times. Any chance of getting them on a PRI?
Upgrading to 5.xx could be helpful, but I have an idea it's an issue with disconnect supervision.
D
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Joined: Jul 2005
Posts: 1,333
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Joined: Jul 2005
Posts: 1,333 |
I'm a bit reluctant to get involved with US trunking but down here the carriers use answer reversal and clear forward. Ans rev for out going and clear FWB is a 800 ms open on the ring wire set in 14.02.12 set on by defauult. Failing that we use "busytone detect" in 14.02.09 and 14.02.18. which I see in the US default these are not turned on..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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