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#248022 10/26/11 09:19 AM
Joined: Oct 2011
Posts: 1
jmd2009 Offline OP
OP Offline
Joined: Oct 2011
Posts: 1
I am currently having an issue with a new extensions' voicemail. An outside call can be transfered directly to that voicemailbox, however, if a call is transfered to that extension and the person is not there to pick up then the call just continouly rings forever. Not going to the voicemail box. Please point me in the right direction..... Thanks a ton!!!

Jason Drolet
Director of Facilities Management
Northern Maine General
Global Test Supply 728x90
#248023 10/26/11 09:26 AM
Joined: Sep 2004
Posts: 3,977
Joined: Sep 2004
Posts: 3,977
Phone is not forwarded to the voicemail pilot number.

#248024 10/26/11 02:39 PM
Joined: Aug 2005
Posts: 2,125
Joined: Aug 2005
Posts: 2,125
As Coral-Tech said, set the Call-Forward for Busy or No-Answer to the Voicemail pilot.

You should have some sort of instructions from your PBX vendor how to do this. If not, your PBX vendor can sort it out for you right away, and show you what to do next time.

Moderated by  ttech 

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