atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems SV8100: Desktopsuite R4.00

Hi guys,

Anyone up there had anything to do with this version yet. Apart from the better looks how does it perform / or not??

TIA

Are you talking about ver 3.9.9.103 or a varient of this? Because it looks mostly the same and imo I still think it has issues. Especially since Redphonix has been working on Desktop Suite since IPKII days! 2007ish

Using 4.0 at our office for about 2 months.

We should be deploying it out at several sites here in the next couple of weeks. We have actually been waiting for the SV8100 software version 6.0 to be released so we could upgrade everything all at once.

As far as I know 6.0 for the 8100 is out today. We just installed it on our office system.

The interface looks different, and if you are using ACD and have licenses for InACD (red phoenix product) you can log in and log out from the desktop app AND you can show ACD MONITOR screens from desktop WITHOUT having a MONITOR License (As long as you have an ACD server with appropriate licenses).

The new 4.0 also allows you to drag and drop calls on a Desktop Client icon instead of clicking, Also you can hover your mouse over a client showing BUSY status and the length of the call AND the caller ID of an inbound caller will show.

They also have an Android App that will allow you to set presence profiles and access your Desktop directory from your mobile phone. Once you access your directory you can click to dial that contact from your mobile phone. (mobile presence)

We haven't had any real issues and are using the Desktop Shared services BLADE in our 8100 instead of a server.


D

Thanx for your feed back. Delsar. We are still using 3.9.9.107.
Doghart. I see the App server blade for DTP and ACDMIS mentioned in the documentation but no indication when / if it will be sold here. Looks the same blade as Zeacom's InUCB.. Things were going real well here with the trials until we started doing screen pops from Outlook using the E.164 number plan. While most numbers popped OK Vodafone here still use 6 digit post pay cell fone numbers. Prepay are 7 digit along with all other cell carrier number plans. Unfortunately when Vodafone took over the Bell South network here about 13 years ago there was no requirement for them to go 7 digit and now we pay for in this and in ARS translations. They have a mix of 6 ~ 8 digit cell numbers after the area code.

N/A

Here is the text from the download page the the NEC website:

The Univerge SV8100 Desktop Suite version 4.0.0.0 Software has been released with the following feature enhancements and to resolve the following field complaints. SV8100 Main CPU Software v5.01 is required for Desktop Application version 4.0.0.0 or higher.

Feature Enhancements:

· New and improved Graphical User Interface (GUI) with new icons, BLF button size options, Presence animation, Presence State Indicator relocated, BLF Active Call Detail for other users and reformatted columns and menus.

· Collaboration support for Windows 7 via the Data Conference Module for Chat, Application Sharing and Video. Data Conference requires an Enhancement Bundle license (5303) and is not available in the Deskset Only configuration.

· Group Phone Messaging - adds the ability to send a phone message to multiple recipients.

· Group Quick Messaging - adds the ability to send a quick message to multiple recipients.

· Name Extraction - Through the O&M interface the Desktop Application can retrieve the extension names from Program 15-01 and include this value as part of each entry in the Directory.

· InACD Client - From the Desktop Application a user can Login, Log Out, Wrap Up, go into Off Duty, view real time Queue statistics, monitor ACD states of other agents and initiate Emergency Call functions.

· Part number 670184 - LK-DT Upgrade 4.0-LIC license (license code 5309 in Program 10-50-01) and SV8100 system software Version 5.01 or higher is required for the InACD Agent capability within Desktop.

· Mobility - From a web browser on a PC or mobile device, mobile users can view and set presence status and call forwarding options while away from the office.

· Part number 670981 - LK-SYS-Mobile Presence-LIC license (license code 5311 in Program 10-50-01) and SV8100 system software Version 5.01 or higher is required for Mobile Presence.

· InServer Blade - The InServer is an in-skin blade for the SV8100 designed to be an application server for several of the external applications available for the SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS and will support the setup and deployment of the NEC Desktop Suite and InACD MIS.

· With the InServer Blade, installation is made easier by allowing the technician to direct users to a URL where software files with preconfigured settings that automatically populate the configuration fields within the desktop can be downloaded.

Resolved Field Complaints:

a)Outlook Add-In will not enable.

b)Stuck ringing call in Desktop and it cannot be answered.

c)Desktop does not show BLF status for BLF buttons programmed on a console associated with the phone Desktop is controlling.

d)Some Logitech USB Cameras do not show up in Desktop Preferences.

e)Salesforce.com integration not working with Desktop and Firefox 3.6.17.

f)Unable to reconnect to second caller after placing on hold, handling first call, then trying to come back to second call in Desktop.

g)Calls stuck in Desktop after a user barges into a station that is in a 4 party conference.

h)Tooltip window with name does not appear over buttons in phone image.

Notes:

a)Resolved field issues in previous versions are also included in Desktop Apps v4.0.0.0. For a list of previously resolved field issues, please refer to the SV8100 DesktopApps_ReleaseNotes-4.0.0.0.doc.

Warning:

1. Univerge SV8100 System Software v5.01 or higher is required.

2. Desktop versions prior to 3.7 need to be uninstalled before installing v4.0.0.0. When upgrading from v3.7 and later, an uninstall will not be required.

Thanx Doghart

"2. Desktop versions prior to 3.7 need to be "Uninstalled before installing v4.0.0.0. When upgrading from v3.7 and later, an uninstall will not be required."

Never understood installer for this and other Red Pheonix products are smart like say wireshark where the uninstall and update is not done tru the one action.. Seems so backward to have to uninstall and then go back and reinstall again..

We found a bug down here with the beta PCPro or so we are told as I haven't seen a later version to retest with .

The problem was if you updated a SV8100 to R6 from and earlier version with an InMail and did a system reboot, you are not able to leave a message in a mailbox, record a user greeting or GP Mailbox greeting. As soon as the record beep is heard the port is dropped.

You don't know what this app is called do you as I can't seem to find it in the app store??

TIA

Not sure that is "officially" released yet. Saw it in a demo.

D