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#248384 12/16/11 11:56 AM
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Switched from T1 to PRI now incoming calls won't work, getting busy signal phone company says it hits the PBX, help ?

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#248385 12/16/11 12:15 PM
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What system?

#248386 12/16/11 12:17 PM
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nec ELITE 192

#248387 12/16/11 05:05 PM
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After you deleted the dti and programmed the PRT card did you do 3-14 and 3-91?

Also 1-1-20, 1-1-21 and 1-1-22?

1-13-00 (one LK lamp for each active channel)?

CAP keys on the phones in 4-12?
Phones in the correct CAP group in 4-43?


There's a lot that could have been missed.

Also, you added a PRT-u20 or u10, the u10 card only worked in older software levels.

#248388 12/16/11 05:24 PM
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After I deleted the DTI and put in the PRT the DID's were still there so I did not change anything on that. Prg 3-14 is not available on the PRI.
I did not change any keys on the phones, don't the existing keys work with the PRI ?

#248389 12/16/11 05:27 PM
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The system software is V 5.00 PRI protocol is NI2

#248390 12/18/11 09:41 AM
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3-14 should be set to "wink'

D

#248391 12/18/11 09:54 AM
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Program 3-14 is not availabe for the PRI only for the T1. After I changed the card to a PRI,
"trunk base" is greyed out.

#248392 12/19/11 01:10 PM
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I hope you enjoyed you remote tech support. The issue turned out to be 3-52, it usually will have no setting. Did the caller ID start working?

#248393 12/19/11 01:29 PM
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Yes the caller ID works now.

Thanks a lot ! This was a nightmare.

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