Customer has a DS2000 with ultra mail when a call comes in and is transferred the display says "Call from VM port " until its answered then the CID info shows up
he would like to preview and decide weather or not to answer
in the multi button telephone feature handbook I find this
If your phone has a display, Caller ID can show your incoming caller’s
number and optional name. The Caller ID information will show as either
a post-answer or pre-answer display. With the post-answer display, you’ll
see the caller’s number and optional name after you answer the call. The
pre-answer display lets you see the caller’s number and optional name
before you answer the call. You can also use the pre-answer display to
preview incoming calls before you answer them. The Caller ID
pre-answer display is available only if your telephone does not have
Automatic Handsfree (see page 7). Check with your communications
manager.
To answer a Caller ID call
(with the pre-answer display
disabled):
1. Lift handset or press flashing line key.
-You see the incoming caller’s name and
number and you answer the call.
To answer a Caller ID call
(with the pre-answer display
enabled):
(Your phone must have Automatic Handsfree
disabled to use this feature.)
1. Press the flashing line key to display the incoming
caller’s phone number.
Caller ID
-You can press another flashing line key
instead of going to the next step.
2. Press the flashing line key again to display
the incoming caller’s name.
-If the telephone company does not offer
the name option, you skip to the next step.
-You can press another flashing line key
instead of going to the next step.
3. Lift the handset to answer the call.
-If you previewed several ringing lines,
you’ll answer the call on the most
recently pressed line key.
I tried it and it doesn't work , also I can't find "pre answer display" in any other docs .
any thoughts on how we can accomplish this ?