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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Customer has a DS2000 with ultra mail when a call comes in and is transferred the display says "Call from VM port " until its answered then the CID info shows up he would like to preview and decide weather or not to answer in the multi button telephone feature handbook I find this If your phone has a display, Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a post-answer or pre-answer display. With the post-answer display, you’ll see the caller’s number and optional name after you answer the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use the pre-answer display to preview incoming calls before you answer them. The Caller ID pre-answer display is available only if your telephone does not have Automatic Handsfree (see page 7). Check with your communications manager.
To answer a Caller ID call (with the pre-answer display disabled): 1. Lift handset or press flashing line key. -You see the incoming caller’s name and number and you answer the call. To answer a Caller ID call (with the pre-answer display enabled): (Your phone must have Automatic Handsfree disabled to use this feature.)
1. Press the flashing line key to display the incoming caller’s phone number. Caller ID -You can press another flashing line key instead of going to the next step. 2. Press the flashing line key again to display the incoming caller’s name. -If the telephone company does not offer the name option, you skip to the next step. -You can press another flashing line key instead of going to the next step. 3. Lift the handset to answer the call. -If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key. I tried it and it doesn't work , also I can't find "pre answer display" in any other docs . any thoughts on how we can accomplish this ?
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Feb 2008
Posts: 316
Member
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Member
Joined: Feb 2008
Posts: 316 |
Send DSX Deus a pm. He might be able to offer something on this.
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Have you checked the setting 1001 [Voice Mail Caller ID]
It may be that the VM is not getting the caller ID to begin with.
What version are you running?
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Ver 3.28
I'm fairly certain I did ,1001 it sounds familiar but Ill check it again . like a said the VM passes the CID when the call is answered .
the guy is a customer service rep and he would like to know who is calling before he picks up the handset. as is when he picks up to answer he gets CID but I cant find a way for him to preview it
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Have you checked to see if the VM is doing supervised or blind transfers?
It sounds like it may be set to supervised.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
that could be I didn't check it the thing has been in for a dozen years or so
It ultra mail so I'll have to dig up my notes on how to access it
thanks Don
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Aug 2006
Posts: 201
Member
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Member
Joined: Aug 2006
Posts: 201 |
Make sure the voice mail transfer is set to unscreened (UTRF).
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