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Joined: Jan 2004
Posts: 6,648
skip555 Offline OP
RIP Moderator-Nisuko-Tie, General
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Joined: Jan 2004
Posts: 6,648
Customer has a DS2000 with ultra mail when a call comes in and is transferred the display says "Call from VM port " until its answered then the CID info shows up

he would like to preview and decide weather or not to answer

in the multi button telephone feature handbook I find this

Quote
If your phone has a display, Caller ID can show your incoming caller’s
number and optional name. The Caller ID information will show as either
a post-answer or pre-answer display. With the post-answer display, you’ll
see the caller’s number and optional name after you answer the call. The
pre-answer display lets you see the caller’s number and optional name
before you answer the call. You can also use the pre-answer display to
preview incoming calls before you answer them. The Caller ID
pre-answer display is available only if your telephone does not have
Automatic Handsfree (see page 7). Check with your communications
manager.


To answer a Caller ID call
(with the pre-answer display
disabled):
1. Lift handset or press flashing line key.
-You see the incoming caller’s name and
number and you answer the call.
To answer a Caller ID call
(with the pre-answer display
enabled):
(Your phone must have Automatic Handsfree
disabled to use this feature.)

1. Press the flashing line key to display the incoming
caller’s phone number.
Caller ID
-You can press another flashing line key
instead of going to the next step.
2. Press the flashing line key again to display
the incoming caller’s name.
-If the telephone company does not offer
the name option, you skip to the next step.
-You can press another flashing line key
instead of going to the next step.
3. Lift the handset to answer the call.
-If you previewed several ringing lines,
you’ll answer the call on the most
recently pressed line key.
I tried it and it doesn't work , also I can't find "pre answer display" in any other docs .

any thoughts on how we can accomplish this ?


Skip
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Send DSX Deus a pm. He might be able to offer something on this.

Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
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Joined: Nov 2001
Posts: 1,640
Have you checked the setting 1001 [Voice Mail Caller ID]

It may be that the VM is not getting the caller ID to begin with.

What version are you running?

Joined: Jan 2004
Posts: 6,648
skip555 Offline OP
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Joined: Jan 2004
Posts: 6,648
Ver 3.28

I'm fairly certain I did ,1001 it sounds familiar but Ill check it again . like a said the VM passes the CID when the call is answered .

the guy is a customer service rep and he would like to know who is calling before he picks up the handset. as is when he picks up to answer he gets CID but I cant find a way for him to preview it


Skip
------------------------------------

Serving SW and West central Fl since 1984
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
*****
Offline
Moderator-NEC
*****
Joined: Nov 2001
Posts: 1,640
Have you checked to see if the VM is doing supervised or blind transfers?

It sounds like it may be set to supervised.

Joined: Jan 2004
Posts: 6,648
skip555 Offline OP
RIP Moderator-Nisuko-Tie, General
*****
OP Offline
RIP Moderator-Nisuko-Tie, General
*****
Joined: Jan 2004
Posts: 6,648
that could be I didn't check it the thing has been in for a dozen years or so

It ultra mail so I'll have to dig up my notes on how to access it

thanks Don


Skip
------------------------------------

Serving SW and West central Fl since 1984
Joined: Aug 2006
Posts: 201
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Posts: 201
Make sure the voice mail transfer is set to unscreened (UTRF).


Moderated by  ttech 

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