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Joined: Mar 2006
Posts: 175
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I have a customer's Dell laptop running XP home. Someone messed with it and now there is a background picture on it that can't be changed. If I go to display properies, the Background settings are greyed out. I did the typical virus scan and spyware scan. Cleaned out all the temp files and cookies. Thats about the end of my vast knowledge about computers without getting in so deep I can't back out.
Any ideas?
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Joined: Apr 2001
Posts: 1,390
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start>run>gpedit.msc
admin temp>desktop>active desktop.
There you will find a policy regarding changing the wall paper.
Whats the picture?
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Joined: Mar 2006
Posts: 175
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Posts: 175 |
Thanks for the help.
The picture is porn.
message - windows cannot find gpedit.msc.
start>run>(type in)gpedit.mdc
is that right?
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Joined: Mar 2006
Posts: 575
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Posts: 575 |
Try going back to a restore point?
Use the XP home installation disc to to a repair?
search the system for all image files, find the offending memeber, and delete it... at least the porn will be gone, though the system isn't 100% functional.
Rob Cashman
Customer Support Engineer
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Joined: Dec 2002
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You could also try the following, which has gotten me out of a jam:
1. Download/install latest spyware files (I always run both Spybot and Ad-Aware)
2. Boot to Safe Mode
3. Run each spyware program in succession
You may be surprised to find the number of problems discovered in Safe Mode that don't show up otherwise.
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Joined: Apr 2001
Posts: 1,390
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msc not mdc. with no (period)
gpedit.msc
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Joined: Mar 2006
Posts: 175
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Posts: 175 |
Not having much luck. Can't find the picture on file and I can't use the gbedit tool. I'm going to try to get the installation disk.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
Wipe the hard drive & start anew....JUST KIDDING !
Download a program called "CCleaner". This is a free program that my CG told me about when my wife had problems. It works well & has solved many an issue.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Mar 2006
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I just tried Ccleaner but no luck. Running Spybot and Adaware in safe mode now. Customer is looking for the XP home installation disc disk.
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Joined: Apr 2001
Posts: 1,390
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Originally posted by telman3756497:
The picture is porn.
I love it when i listen to the bullshit excuses customers give me about PORN. They act as if it was an innocent mistake or virus; when in reality, if you end up with porn on your machine its because you where flirting with the wrong sites. End of story. BTW - Try using Windows Defender. This is a windows product that really does an excellent job in cleaning up the registry. https://www.microsoft.com/downloads...05A0D&displaylang=en&mg_id=10134 Must be at service pack2 ~n Also, the fact that the gpedit console is not being found leads me to believe that this machine is way beyond repair and desperately needs a reinstall.
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