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Joined: Oct 2001
Posts: 12
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Member
Joined: Oct 2001
Posts: 12 |
We have a comdial DXP Key voice system V8.1. I have set up for a holiday greeting as per the manual and had our tech rep check out the setup. He says it is OK. I created a holiday routing box that the reception is the owner (as with other boxes). I then put in the holiday dates and specified that routing box. Except that it doesn't work. The holiday box greeting is bypassed for a system greeting that says "Please hold while I transfer you to that extension" and then nothing happens. This is before anyone presses anything. Any ideas. dtmf at Comdial forum said you might have some ideas. TIA.
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Joined: Jul 2001
Posts: 126
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Joined: Jul 2001
Posts: 126 |
Run a trace to a trace log file. Examine the file to see what is happening to the call. This should help. You may have to add entries into the Trans.txt file. Good Luck.
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Joined: Oct 2001
Posts: 12
Member
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Member
Joined: Oct 2001
Posts: 12 |
I finally got it. What I did was create a Holiday Main Routing box without a greeting (in this case 807) and in the Digit 1 I put the box number of the previous Holiday Routing box that has a greeting (806). It worked like a charm. 807 picks up the call and transfers it immediately to 806 where the greeting is played. Thanks for your help. I work in a MIS dept with a NetWare 3.12 network supporting Windows 95 and 98. If I can ever be of assistance, please do not hesitate to e-mail me. Thanks again.
Sue Van
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