sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming KeyVoice call fowarding/transfer

Hi,
Does anyone know how to transfer calls from VM to outside the PBX?
The PBX that I have is a Comdial DSUII (J0816 Impact). The parameters in the PBX side (CFOS) are enabled but there must be feature within the VMU that is not allowing calls to get fowarded on, instead it acts like there is no other fowarding requests are made & it goes straight into VM. I have completly stumped every KeyVoice tech in my area so that route is unavailable. Please help!
Thank You

The CFOS should work off the phone system. If a call comes in, goes to the voicemail and the voicemail does a BLIND transfer to the phone, I would think it should follow out fine. Are you using Centrex Lines? If so, you will need to dial an extra 9 in the CFOS dial string, but I am pretty sure you may already know that.

As for the voicemail, you will have to be careful because any outgoing call will actually be a three way call using up 2 ports on a 4 port system. The same holds true for the phone switch, but at least your voicemail system will not be bogged down handling the call.

I hope this helps.

If you do want to do this through vmail you will have to check the programming in the following areas. Changes in the COS to allow dial out. General programming, Line programming to add an additional outbound dialing port. Changes in the Call transfer field.

Then in the Box information you will have to set up the Transfer type to Wait for ring and then put the dial string in the TO: field.

In you decide to do CFOS thru the phone system you will need to activat CFOS in both the System COS programming and in the Station COS programming. Because CFOS can be turned on in the system but can be turned off on a station by station basis.

I really think that the Phone switch way is the way to go on the CFOS.

Good Luck.

If you do have centrex lines. you can transfer back out over the same line the call came in on. This is a much cleaner way to reduce lines needed to do the same job.
On Comdial systems the IST user guild has the comand digits needed. If I can find it I'll send it to you.

[This message has been edited by CTIGuyz (edited April 05, 2002).]

Ok,
Here's the setup that I have,

I enabled CFOS on the PBX but the "hunt link" feature is not letting CFOS do its thing. The hunt link is nessary (according to the manual) to tranparently forward RNA/busy calls to VM. When the VMU is set to wait for answer, and CFOS + hunt link is set, the call goes straight to VM. When I turn off the hunt link (as per the Technical Bulletin from Comdial TT #DSU000002)to make the calls from the VMU (which is transfered internally)AND make the transfer to "blind", the calls CFOS; but call forwarding RNA/busy has to be set and he calls go straight into VM. Is there another tech bulletin to resovle this issue or does this help to better understand the problem that I am having?

If I am reading correctly, if you turn off the hunt link and set the Transfer to blind, the CFOS does work. But then you state that you have to have the hunt link set. Are you trying to send a call out, and if the person does not answer, have the call go back into voicemail?

No,
For CFOS to work, hunt link is off, VM transfer(keyvoice) is set to blind.

When hunt link is on, the calls do not CFOS regardless whether I have the VM transfer set to blind or wait for answer.

I am guessing that when you say hunt link is off, you mean for that particular station. If that is correct, then if the calls are going out of the system, then everything is working correctly. You either have the call go to the person off site and if he/she has voicemail on there line, that system will take a message. So there would be no need for a hunt link to voicemail on the extension. I hope I am following everything correctly and not steering you in the wrong direction.

Good Luck.

you can have CFOS or hunt link. You can not have both on that station. If the customer requires both the FXII will support it.
now if all calls come through AA you will not need hunt link. set the VVP to blind transfer. set transfer recall timer to 20 seconds. If CFOS is not set the call will recall VVP. Keep in mind make shure that any mail box that is a ring until answer will have to be set at about 3 rings or the transfer recall timer will pull the call back on another port and tie 2 VVP ports and outside caller to voice mail.