Business Phone Systems

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Joined: Jul 2001
Posts: 3,320
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Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,320
Likes: 7
I have inherited a charity case, with a Partner Plus and an ESI Voice Works 16 voice mail/auto attendant.

I have located the User Guide and Administrator Guide, but not the Installation Manual.

This system seems to use "supervised" transfers from the auto attendant to the extensions, and if it doesn't sense an answer, it will retreive the call and send it to the mailbox.

Can it be set to do "blind" transfers, and rely on the Partner's "VMS Cover" to route unanswered calls to voice mailboxes, or can the number of rings before retrieving calls be changed? It seems to only give 2 rings before deciding that the transferred calls need to go to voice mail.

Atcom VoIP Demo
VoIP Demo
Joined: Mar 2001
Posts: 7,350
RIP Admin
RIP Admin
Joined: Mar 2001
Posts: 7,350
I send you the Admin manual not giude, I don't know if it's the same one you have but I sent it anyway in hopes that it helps.

Russ runs a local service and private tech center.

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Telrad Digital Programmer networked and standard kits available.
Commercial and Residential All Types Phone Service

Moderated by  5years&counting 

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