atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming StarTalk Flash-Major Problem Help

I have a StarTalk Flash 4 with V1.7 feature card. Everything has been set-up and was working great for the past two months. Suddenly, today, nothing could be forwarded into voice mail, no one can access voice mail, and none of the voice mail extensions are valid. The AA will answer, but there is only the automated greeting. Also, the directory is no more. The admin password that I set-up is not valid. If you call an extension and it forwards to 243 (Startalk), but then hangs up. I have attempted the F-985 reset of the admin password and it asks if I want to re-set, I select yes and then the system exits, but when I do F-983 and attempt to log-in with the default password it exits. So it would appear that it does not re-set. No extensions are valid and there are no greetings. Any ideas on the cause or possible fix would be appreciated.

actually sounds like you had a lightning strike or power failure. the flash can't be managed remotely. if neither of those happened then your software is shot. i would attempt to reinitiallize the flash and start over. if things still seem funny get new software.

I've had that happen on the 1.7 a few times. must be a flaw in the s.w.
chances are that the flash defaulted. try f983 and 266344 for the password. you will need to redo all the settings..
also try to talk them into a 1.9 and above
whats throwing me off is that the AA is answering? is this a cics?

Thanks for the post. It is an 8X24 system. Funny thing was I had a V1.9 feature card that worked with one of my 8x24 systems, but I never could get it to work with this system. The big question is how do I get the system back to where it will let me in. Do I have to totally reinitialize the system. I suppose all of the voice mails in the system are gone as well??
Thanks,

if you go on site and do a f983 with the config password and it takes, then unfortunately you did end up losing all your programing including the massages.
but back to the AA for a second when you get the AA and you dial an extension number does the phone ring?

When you call-in and get the AA and it asks you to dial the extension you would like, then you dial that extension, the extension rings, 3 times (this is what I have it set to roll to VM), then the system comes back and says extension not available please try another extension. That is all I get.

sounds like you have a corrupt flash mail. The extension you are dialing, does it show up under MBs if you log in as the SysAdmin?

I wound up re-initializing the system, as no matter what I tried I could not get into the administrative mode, even re-setting the password. Of course, I lost all messages and programming and had to re-setup. The system is working fine no, but I fear it will happen again. I am going to install a V2.0 feature card this weekend and re-setup the system again, just in case it has something to do with V1.7. Thanks for all the help. I can't say enough about the value of this tech board.