sundance-communications.com Forums More-Phone & VoIP Systems VoiceMail Systems and Programming KeyVoice and DX-80 Password lockout

I have a DX-80 and a KeyVoice Small Office system that I purchased from a company that was going out of business. I am having problems getting into the voicemail system throught the serial port because I do not have the password.

Does anyone know how to reset the serial password or just default the whole system?

When it first boots and comes to the "1" for voice mail... select the setup option. Change the setup parameters and the password will be defaulted.

I do not see the menu that you are refering to. What I do see is when it boots up it just initializes all of the boxes and then goes straight to a menu that only allows you to select F1=help, F2=Display, F5/F6=Next, F7=Call-Counts, F10=Database, ESC=Exit.

Is there a key to press on boot-up to get to where you are talking about?

I see a main menu pop up but it disappears before I can do anything.

Have you tried the default password?

just hit F10
when it asks for a password hit enter
you can do most everything without a password. If you need the default password to do something email me direct and I will give it to you. One thing you need the password for is to set the hours of day night operation. Other then that your already in.
Make sure when you back out you DO NOT select "end program," instead choose "display line status". When you "end program," you shut off the VM system.
mark

When I just hit enter after selecting F10, it beeps at me and goes no where. I have tried the default of 1234 but it did not work either. Could there be something wrong with the system?

not likely that anything is wrong. When you hit F-10, does it put a line up asking you to enter your password? or does it just beep when you hit F10?
sometimes you have to hit F10 twice then hit enter.
I'm not sure how to get back to set-up at boot up. Last resort would be to pull the power from the system and remove the battery from the VM board, then put it back in and boot it up, it should boot to default.
I have a system here and a little time, I'll see if I can figure something out for you. Stand by.

here's what I learned.
If the customer database access password is changed from no password to some digits for a password, the system behaves exactly as you describe. Unfortunatly I don't know how to get you to a screen where you can reset it. I'm not even certain that defaulting it would set it back to none, but if nobody in here knows how to do it, that will be your next best shot.
mark

I tried reseting the system by removing the battery, but it did not work. I let it sit out for about an hour with still no change.

Is there a way to flash the whole voicemail system with the 8.5 software again to wipe it out?