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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
We have an Octel smooth operator. It has 4 greetings: morning, afternoon, evening, and non-business. all the greetings work except the non-business. When it hits the non-business schedule, the only option is to leave a message. You are unable to transfer to an extension or press the ** for the company directory. How do we get this greeting to allow all the options.
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Joined: Mar 2004
Posts: 880 Likes: 1
Member
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Member
Joined: Mar 2004
Posts: 880 Likes: 1 |
Are you using the 'Greeting by Port' option (under Options Menu)? Sounds like the night-time Auto-Atnd menu is actually a mailbox call-blocked with a single-branch V-Tree that routes to a mailbox. If so, in the V-Tree, check the 'Attendant Menu' check box and delete the 'Go to Mailbox...' option.
Could also be your switch at night is sending callers to a specific mailbox?
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