|
|
Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
|
OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
We have an Octel smooth operator. It has 4 greetings: morning, afternoon, evening, and non-business. all the greetings work except the non-business. When it hits the non-business schedule, the only option is to leave a message. You are unable to transfer to an extension or press the ** for the company directory. How do we get this greeting to allow all the options.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Mar 2004
Posts: 880 Likes: 1
Member
|
Member
Joined: Mar 2004
Posts: 880 Likes: 1 |
Are you using the 'Greeting by Port' option (under Options Menu)? Sounds like the night-time Auto-Atnd menu is actually a mailbox call-blocked with a single-branch V-Tree that routes to a mailbox. If so, in the V-Tree, check the 'Attendant Menu' check box and delete the 'Go to Mailbox...' option.
Could also be your switch at night is sending callers to a specific mailbox?
|
|
|
Forums84
Topics94,282
Posts638,762
Members49,764
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Carl Navarro),
67
guests, and
125
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|