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#255916 05/26/05 05:43 PM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
I have a customer who would like to deny callers the ability to zero out. Once a DID number is dialed and voice mail is reached, they want the only option to be to leave a message or hang up. Anyone done this before?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
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#255917 05/28/05 08:28 AM
Joined: Feb 2004
Posts: 323
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Z-Man, I've done somethig like this and I think that this might do it. Add these lines to vm.cfg.

menu.sendmsg.opr=X
menu.mbox.opr=X

You may want to change the prompts. Chapter 19 in the install manual list the menu mapping. Be advise this effects all mailbox and can't be selected on a per mailbox basis.

HTH

Kerry

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[Linked Image from commsmith.com]
CommSmith \"Forging telephone and data solutions.\"

#255918 05/31/05 05:40 PM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
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Hey Bigkayeh, can't you just put 9999 or 800 or something in the COS for the Day and Night Operators? And then either 9999, nothing, or something like that for zero in the routing box?

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#255919 06/01/05 04:47 AM
Joined: Feb 2004
Posts: 323
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Joined: Feb 2004
Posts: 323
That will work if you just want to stop the routing but we actually had a customer that did wan't them to get anything but the invalid message when pressing "0".

Kerry



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[Linked Image from commsmith.com]
CommSmith \"Forging telephone and data solutions.\"


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