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Key voice deny 0 option #255916 05/26/05 05:43 PM
Joined: Mar 2002 Posts: 3,630 Denver Z-man OP Moderator-Avaya, Nortel
OP Z-man Moderator-Avaya, Nortel Joined: Mar 2002 Posts: 3,630 Denver	I have a customer who would like to deny callers the ability to zero out. Once a DID number is dialed and voice mail is reached, they want the only option to be to leave a message or hang up. Anyone done this before? Z-man Avaya SME Authorized Partner www.omniofficetech.com

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Re: Key voice deny 0 option #255917 05/28/05 08:28 AM
Joined: Feb 2004 Posts: 323 Galena, MO ,USA Bigkayeh Member
Bigkayeh Member Joined: Feb 2004 Posts: 323 Galena, MO ,USA	Z-Man, I've done somethig like this and I think that this might do it. Add these lines to vm.cfg. menu.sendmsg.opr=X menu.mbox.opr=X You may want to change the prompts. Chapter 19 in the install manual list the menu mapping. Be advise this effects all mailbox and can't be selected on a per mailbox basis. HTH Kerry ------------------ CommSmith \"Forging telephone and data solutions.\"

Re: Key voice deny 0 option #255918 05/31/05 05:40 PM
Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Visalia, CA, USA	Hey Bigkayeh, can't you just put 9999 or 800 or something in the COS for the Day and Night Operators? And then either 9999, nothing, or something like that for zero in the routing box? ------------------ \| Signal Communication Systems - Fresno, CA \| \| Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA

Re: Key voice deny 0 option #255919 06/01/05 04:47 AM
Joined: Feb 2004 Posts: 323 Galena, MO ,USA Bigkayeh Member
Bigkayeh Member Joined: Feb 2004 Posts: 323 Galena, MO ,USA	That will work if you just want to stop the routing but we actually had a customer that did wan't them to get anything but the invalid message when pressing "0". Kerry ------------------ CommSmith \"Forging telephone and data solutions.\"

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