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I have an Interchange 12.0 that 5 out of 8 vmail ports say "trouble". This is a new install(9 months) with PRI. You can reset and the ports are idle, but I noticed today the ports are saying trouble again.
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
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5 Years.Check your mail.
Thanks,
Chaz
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
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I got your email. I see that they are Brooktrout (Rhetorex) boards. Are they digital integration (IVPC), or analog? I'm only asking all of this because I went thru a number of machines on FXII that Comdial had made a "workplan" for, because of a number of issues. The workplan included upgrading the 11.x service pack, installing newer .dll files for the Brooktrout boards, upgrading the FXII to 195.02 (minimum), and doing a number of other things. I know you are working with 12.0, but I wonder if any of this applies. My other question would be whether you have tried replacing the VM port with a phone, and waiting to see if it too hasd trouble. Maybe it's not even the VM system. ------------------ ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/ad-icon/1034.gif) | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I just saw the other email. I had only noticed the one with the Brooktrout folder. I just saw the one showing Voicemail Viewer and the "Trouble" indication. That's strange, for sure! I don't believe I've ever seen "Trouble" show up before in VM Viewer. Maybe BigDog or someone else will be able to help out some here. Other than what I mentioned previously, I'm not sure. That's sure a new one on me. ------------------ | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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They are digital ports on the FX. I have a tech going to look at it tommorow and I told him to call Comdial when he gets onsite, so we will see. I have seen this before. I think ours was a bad LDS board.
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I've reported this several times and I'm told that I am the only one seeing this. LOL. The good thing is it isn't service effective as the ports still work showing trouble. A system reset clears the trouble flag. ------------------ ![[Linked Image from commserveinc.com]](https://www.commserveinc.com/images/Ci-Dave.jpg) Business Phone Systems
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Seems as if they are bypassed when in this mode. The call counters show no activity on the ports
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