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Corporate Office DOS 8.5 #256109 08/10/05 08:05 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	Occasionally, when dialing a 3 digit extension thru the auto attendant, you get "I'm sorry that is not a valid entry" when dialing valid extensions with mailboxes that are set to blind transfer. The PBX is an FX-II with 17D and PRI w/did's. www.cforceinc.com

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Re: Corporate Office DOS 8.5 #256110 08/10/05 09:27 AM
Joined: Apr 2004 Posts: 731 Columbus, Ohio BIGDOG3c Member
BIGDOG3c Member Joined: Apr 2004 Posts: 731 Columbus, Ohio	do you know if it happens in the same routing box. Is there a day and night routing box? When this happens what mode are you in? I would run trace to see what digits the system thought you were putting in. It may be as simple as adjusting a timer in the vm.cfg. Maybe the dtmf tone is to short for the dtmf timer set in the vm.cfg. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM BIGDOG3c PARALLEL TECHNOLOGIES INC. BIGDOG3c.COM (Amateur Photographer)

Re: Corporate Office DOS 8.5 #256111 08/10/05 09:48 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	I would say mostly in the day in box 800. www.cforceinc.com

Re: Corporate Office DOS 8.5 #256112 08/11/05 12:37 AM
Joined: Aug 2005 Posts: 46 Buffalo, NY USA John-BNSystems Member
John-BNSystems Member Joined: Aug 2005 Posts: 46 Buffalo, NY USA	Sometimes we have to set a parameter in the Trans.txt that says "9= " when this happens. Common issue on 17A and up. Is the system set for 3 digit? 4 digit? jm _ _ ___________________ _ _ http://www.bnsystems.com

Re: Corporate Office DOS 8.5 #256113 08/11/05 12:39 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	3 digit. It actaully happened to me yesterday when dialing a known station. www.cforceinc.com

Re: Corporate Office DOS 8.5 #256114 08/11/05 02:43 AM
Joined: Apr 2004 Posts: 731 Columbus, Ohio BIGDOG3c Member
BIGDOG3c Member Joined: Apr 2004 Posts: 731 Columbus, Ohio	trying to get the time line right. You call into vmail, you hear the greeting and then you dial the station, it then says "I'm sorry that is not a valid entry". or it happens as the vmail answers and you hear "I'm sorry that is not a valid entry" then you hear the main greeting. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM BIGDOG3c PARALLEL TECHNOLOGIES INC. BIGDOG3c.COM (Amateur Photographer)

Re: Corporate Office DOS 8.5 #256115 08/11/05 07:55 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	It is immediately after you dial the station. www.cforceinc.com

Re: Corporate Office DOS 8.5 #256116 08/11/05 10:53 AM
Joined: Apr 2004 Posts: 731 Columbus, Ohio BIGDOG3c Member
BIGDOG3c Member Joined: Apr 2004 Posts: 731 Columbus, Ohio	can you do this with trace on running just the D turned on. Let see what the voicemail thinks your dialing when it happens. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM BIGDOG3c PARALLEL TECHNOLOGIES INC. BIGDOG3c.COM (Amateur Photographer)

Re: Corporate Office DOS 8.5 #256117 08/11/05 11:10 AM
Joined: Feb 2004 Posts: 842 Dallas, Texas USA chazrc Member
chazrc Member Joined: Feb 2004 Posts: 842 Dallas, Texas USA	I am doing that as we speak. So far no failures... www.cforceinc.com

Re: Corporate Office DOS 8.5 #256118 08/12/05 12:46 PM
Joined: Apr 2004 Posts: 731 Columbus, Ohio BIGDOG3c Member
BIGDOG3c Member Joined: Apr 2004 Posts: 731 Columbus, Ohio	any luck on the testing? I will be out until Monday. I will check back then. ------------------ BIGDOG3c PARALLEL TECHNOLOGIES INC. WWW.ABUGSEYEVIEW.COM BIGDOG3c PARALLEL TECHNOLOGIES INC. BIGDOG3c.COM (Amateur Photographer)