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Joined: Sep 2003
Posts: 82
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Joined: Sep 2003
Posts: 82 |
I'm having a problem with this voicemail turning off message waiting lights on a DXP w/17C Software. I've used the following codes; turn on light= ,*3,x turn off light= ,#3,x It is a 16 port voicemail with the last 4 ports enabled for outgoing calls to turn off the message waiting indicators. Any help would be greatly appreciated.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Why aren't you using a serial link?
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Joined: Sep 2003
Posts: 82
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Member
Joined: Sep 2003
Posts: 82 |
never have been able to get this site serial linked. Neither rs232 will link up with the voice mail. After we tried it for a while and kept getting the 6701 in the error log then the com ports on the pc locked up and kept saying they were still in use when we tried to connect with vmmi from the vmail pc. We gave up and just removed serial integration and went with the codes.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
First make sure you can turn message lights on and off with those codes from a digital set. I've seen sites where the default codes were changed.
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Joined: Sep 2003
Posts: 82
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Member
Joined: Sep 2003
Posts: 82 |
Yes, we can turn them on and off with the digital sets. Any ideas?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Have you rerun First time setup and say no to using serial connection?
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Joined: Sep 2003
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Joined: Feb 2004
Posts: 323
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Can you turn the lights on and of with a butt set from the voicemail port?
Kerry
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Joined: Sep 2003
Posts: 82
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Member
Joined: Sep 2003
Posts: 82 |
It works using a butt set when the phone doesn't have any messages....If the phone has a message it will not turn off the light...
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Joined: May 2005
Posts: 951
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Joined: May 2005
Posts: 951 |
Did you make sure th evoice mail ports can turn mw on and off in COS?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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