sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Key Voice Corporate Office

We have a voicemail system that worked for years using Key Voice Corporate Office Processing System 8.2 and a Dialogic Dialog/4 card. The computer that the voicemail system was on recently died. We purchased a replacement motherboard to try to get the system to work. Unfortunately, we cannot get the system to recognize the card. Here are the changes we have made to get the system to work.

- IRQ address of card
- Memory address
- config.sys, dialogic.cfg, and verbatim.bat to reflect the other changes

I read another post where someone had a similar problem and the solution was the dongle. We have this too, but we can't get anything to work.

I have tried to get the voicemail to work using the original hard drive, but I have also done a clean install of everything on a new hard drive.

Here are some warning messages that I get:

When the system boots up I get this message -

Option ROM or RAM detected within pageframe

When the system tries to find the Dialogic card, I get this message.

System Download ..
GENBOOT not responding on board a000
WSB0324: D/4xD (addr A000) download failed - GENBOOT did not start
No Dialogic Boards Successfully Installed

I can change the settings so I don't get any of those error messages, but the voicemail system will only load in demo mode.

Any thoughts on how to deal with this? Thank you for your help,

Steven

If are getting the main screen voicemail system. you are missing the software key that was installed. It look like an gender changer that was connected to the printer port on the old unit. I do not know about the other error messages u are getting.

Welcome to the board! Please complete your profile, so we know who we are helping.

Have you checked the memory allocation at bootup using MSD, prior to the autoexec.bat loading? Compare that to what's in the config.sys, to make sure there is no memory overlap. Reinstalling the software will also usually correct this. Running MemMaker will usually cause this.

Thank you for your responses. I really appreciate all of your feedback.

I have the software key/dongle that was hooked to the serial port on the first motherboard. I attached it to a serial port on the second motherboard.

There is a line in the config.sys file that may be causing the error message Option ROM or RAM detected within pageframe.

Here's the line

device=c:\dos\emm386.exe ram 2048 i=a000-afff x=d000-d7ff frame=d800

This line was automatically added to config.sys when I did a clean install of the software. When I boot up the computer without this line in the config.sys file, MSD provides the following memory map:

a000-b7ff - available
b800-bfff - ram
c000-c9ff - rom
ca00-dfff - available
e000-efff - possibly available
f000-ffff - ram

When the line is included in config.sys, I get this memory map:

a000-afff - free UMBs
b000-b7ff - available
b800-bfff - ram
c000-c9ff - rom
ca00-caff - used UMBs and ram (mixed)
cc00-cfff - used UMBs and free UMBs (mixed)
d000-d7ff - available
d800-e7ff - paging file
e800-efff - free UMBs, possibly free, available (mixed)
f000-ffff - rom

The line must cause the memory to overlap. I am not sure how alter the line to avoid the overlap. I think getting this worked out is the key to setting the jumpers on the card. Does anyone know how to fine tune this line in the config.sys file? Any other thoughts on possible sources of the problem?

Thank you for your time and effort.

Steven

Hi,

The software dongle connects to the Parell port not the serial port. The one on the serial port is for serial intergration. You will know if you have the correct dongle because it will have a number on it beginning with 212 or 213. WHat is the number?

Jim Hoey
SST Communications
597 West Montauk Highway
Lindnehurst, NY 11757

it is possible you have a Kit board, meaning you will need to make sure you have copied over the Numlines.txt and switches.txt file. Make sure the Dialogic board is configured in the vm.cfg file. Your board is not being recognized, so it is not a dongle issue. Also, make sure nothing else on the new PC is using IRQ5. The Board needs to use IRQ5 in order to work. BTW, what brand is the new PC/motherboard?

You should be able to plug the old hard drive onto the new mother board and boot it up as long as the drive is still good. No need to reinstall software. We are talking dos here.

If you start getting errors, then look inot the BIOS of the new MB. The newer boards have alot of options turned on that do not need to be. Dialogic needs IRQ 5 to see the voice card. I would start with the BIOS IRQ and make sure its set for ISA since those cards are ISA. I would also go through the BIOS and verify you need the items turned on that are on. Some BIOS have modem settings in them . I always turn these off.

According the Dialogic error GENBOOT not responding on board a000, dialogic.cfg is set to ADDR=A000 but this range is for DOS (config.sys include (I=a000-afff),the dialogic card must load in excluded range x=d000-d7ff so make sure JP5 and JP6 are both open(base memory d000h) and SW1(offset address) first 3 positions are off(0000).Set JP1 (Interrupt level) to 5(third position left to right) and JP 7 close. Modify if needed dialogic.cfg and vm.cfg(or your .bat file which load dialogic driver) to reflect those changes (ADDR=D0000).All those changes help you to load without error the hardware part of voice mail, for the software issue if start only in demo mode I agree with FTT388,is software security settings(Dongle) ,make sure the dongle is installed(drivers olso),sometimes vm are double security(file with mach the dongle settings,ports,application restrictions ….).Hope is helpful.

Thank you everyone for your assistance. Your input was very helpful. I apologize for not posting sooner; it took me a while to work things out. I am now encountering a different problem, but I will discuss it in a new post.

Thank you!

Steven