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Joined: Mar 2005
Posts: 41
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Joined: Mar 2005
Posts: 41 |
Can two phones with differnt extensions be routed to one voice mail box?
Is it as easy as editing trans.txt file?
I tried 4546=1046 without any luck. The call is routed to the main greeting.
What am I missing?
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Joined: Oct 2006
Posts: 114
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I guess it all depends on which phone system you're working with. A Toshiba you can just program the Vmail "ID codes to be anything on any extension ... such as making the codes the same on multiple extensions so they go back to the same mailbox.
The Rat
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Joined: Mar 2005
Posts: 41
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The phone system in question is a ComDial FXII and the voice mail system is Key Voice.
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Joined: May 2005
Posts: 951
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you can do it with mailbox forward.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Mar 2005
Posts: 41
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Thanks for the reply ComdialJim - I knew about this option.
I was looking for a way to have this person only set up one mailbox recording.
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
If it's coming back into voicemail after RNA or Busy at the extension, I would think you could translate it. Run a trace to get the string on what you need to write a translation for, then write your translation above the generic translation.
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