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Joined: Oct 2006
Posts: 16
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Joined: Oct 2006
Posts: 16 |
Finally, the Verizon rep called me and said they had a deadline to correct the porblem if they didn't find a solution. To date, they have not found a solution but they do know what the problem is and they're working on a fix. For the time being the trunks are going through the Market St switch and not the Softswitch. This has corrected the problem and all voicemail systems have testeed okay.
Tonight at 9PM Verizon has a conference call with Nortel to discuss the softswitch and what steps they need to take to solve the issue. After they find a solution they will transfer everything back through the softswitch.
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Joined: Oct 2001
Posts: 6,160
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Member
Joined: Oct 2001
Posts: 6,160 |
Thanks Greg Great Job.
Don't be a stranger on the board, your exactly the kind of business owner that makes this such a helpful place.
Mark
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Joined: Jan 2005
Posts: 15,401 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,401 Likes: 18 |
Let this be a learning experience. When they claim that the problem is in your equipment, chances are that it isn't. You guys have plucked the proverbial needle out of the hay stack on this one. Make sure that Vertical knows about it since I am sure that this is happening all over the country. Good job! :thumb:
Ed Vaughn, MBSWWYPBX
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