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#257695 07/18/07 07:55 AM
Joined: May 2002
Posts: 4,309
Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Joined: May 2002
Posts: 4,309
Likes: 8
We took over a customer who has a Merlin Magix with Active Voice Voice Mail.
Magix is no problem and the VM works OK. Question is how does the end user call in for there messages. What do they do when the AA answers?
Thanks

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#257696 07/18/07 09:45 AM
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It is usually 9 + extension number or mailbox number.

#257697 07/20/07 02:34 PM
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that would be it, unless someone changed it,....

#257698 07/27/07 09:57 AM
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Depending on how it's configured, it's sometimes 8+extension

#257699 07/30/07 07:03 AM
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usually 9 plus ext will jump you to the mailbox and prompt for a password. I know in the lodging package 9 is for admin and 8+ is for guest

#257700 09/02/07 06:04 PM
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If you are coming in on the company's AA you may need to dial # first as this will take you back to the main opening greeting of the voice mail system then enter the personal id followed by the ext number.


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