sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming VSR receiving calls after hours

I have a VSR connected to a Nortel Compact DR5 and in the past 2 months when the client comes in on Monday morning line 1 is ringing and the voice mail system is freaked out and needs to be rebooted. I 've gone into reports and found this codes 200326;m1;ca21,9 huUH 200451
200513;m1;ca21,9 huUH 200633
200655;m1;ca21,9 huUH 200815
and this will fill out the screen until the voice mail freaks and stops. This doesn't happen every weekend but enough to cause concern. Thanks for your help

the M stands for menu 1
ca21 = Call Analysis 21 meaning Ext. 21.
the 9 = No ringback
huUH = User Hungup
believe the other numbers are event codes but I may be wrong.
Is there a mailbox for Ext.21?
Without knowing more info, my guess is that there is not a mailbox, it then transfers the caller to the operator, then goes back and forth as such. At some point the caller hung up, and the system did not detect the caller hang up, and is simply passing the call back and forth from the Vmail to Ext. 21.
Maybe set the no digits dialed in menu 1 to hangup rather than to transfer to operator.

Thanks will do some testing tonight

If I remember right, the first number in the string is the time the call started and the last number is the time the call completed.

I did have the same problem on a Samsung iDCS500, and I had to direct the no dial destination from the night menu to hangup.