sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Is a Call Sequencer what i need ?

I had a call come in today about the capabilities of voice mail and auto attendant. The business has a small 8 by 16 Atlas 56 system. He likes the system but needs another option for his customers. When they go to the extension they want there only option if the extition is not picked up is to leave a message or hang up. He wants something that will give his customers the option of holding at that ext., going back to operator or if they choose to leave a message. example: "I am either on another line, or away from the desk. press 1 to hold, press 2 to return to main menu, or press 3 to leave a voice message."
Any sugestions would be appreciated. I was told a call sequencer will come close but from what i've seen they are more for just putting calls in a que. :confused:

There is a little confusion in your post your sentence #4 & #5 are in some conflict.

The voice mail systems today have all of these options to them. While I don't know about the Atlas system or associated voice mail systems for it there will be several other voice mails that will provide this feature on your Atlas.

A call sequencer is not what your customer is wanting.
Hope this has been some help

Bryan, The Atlas allows busy and no answer scripts if you have the AVM Jr inskin VM, read the manual pages 234,236.
Here is a bit of Info.

Place a Call on Hold
Gives the caller the option to remain on hold. Valid only for script messages 21-
22, which are reserved for the extension Busy menus.

The System 56 Voicemail places the call on hold for 10 seconds
before trying to transfer the call again when “3” is dialed during
playback of script message 21.
Blind Transfer to a Busy Extension
Transfers a call in blind mode to a busy extension. Valid only for script messages
21-22, which are reserved for the extension’s Busy menus.

The System 56 Voicemail immediately tries to transfer the call again
when “5” is dialed during playback of script message 21.
Note: Both Place a Call on Hold and Blind Transfer to a Busy Extension are used
to transfer calls to a busy extension. Place a Call on Hold retries every 10
seconds to transfer the call until the extension is available. Blind Transfer
to a Busy Extension transfers the call immediately and unconditionally to
the busy extension.

Thanks for the advise guys. Im heading over there monday to see what i can work out. The customer said that i can mess around with the system as much as i want. He needs someone to take over his service needs so he is letting me get some pratice on his equipment.