sundance-communications.com/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Need AA Transfer but NO Vmail

Keyvoice Corporate Office 8.2

I have several extensions that I need to be able to transfer to via automated attendant but have zero voicemail functionality; no ability to leave message, just ring off hook. Is this a COS function or a mailbox programming feature?

Another acceptable solution would be to ring the extension but go to another extension's mailbox on RNA.

Thanks.

My guess would be that you need to add a voice mail box for these extensions. When the AA (part of the voice mail) is asked to transfer to an extension with no vm box---it has nothing to recognize.

What phone system do you have there? You may have to program the extensions for CFB/NA to the vm.

MarkK (moderator in the Comdial forum) is located in PA. Maybe he will see this and respond. If not, you may want to PM him for some help. Good Luck.

Mailbox is required for the transfer, but you can set the COS in voicemail to not allow messages. Changes in the trans.txt can allow a RNA-forwarded call or recall to go to another box, if needed.

Justin

Thanks guys.

The extensions already have a mailbox that is functioning normally. The phone system is DXP+ but I don't see the relevance since the phone system is handing off the call.

If I set the COS to not allow messages, will it still play the greeting? I just want it to ring until tha caller hangs up or someone picks up the handset.