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Joined: Mar 2006
Posts: 171
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OP
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Joined: Mar 2006
Posts: 171 |
Have a customer whose incoming calls are answered by AA. Once the call is transferred out of the AA if the call is not answered it will forward to voicemail. The customer is telling me (haven't made a site visit yet) that if the forwarded call hits port 1 of the voicemail it will go to the correct personal greeting. If it it hits port 2 the caller will get the main greeting. I know its possible to have different digit translation based on port number, but that is not set up. Any ideas?
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Joined: Aug 2004
Posts: 9,159 Likes: 16
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Joined: Aug 2004
Posts: 9,159 Likes: 16 |
Verify the ports are in the correct order.
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Joined: Oct 2006
Posts: 16
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Joined: Oct 2006
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Did you ever fix this problem and what was the solution?
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Joined: Mar 2006
Posts: 171
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OP
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Joined: Mar 2006
Posts: 171 |
Made a site visit and found that the ports were in correct order. I had previously expanded the voicemail from 4 to 8 ports and had not added the new ports to the Comdial.lnk file. DUH!
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