Phone Systems

AtcomCloud Online Store
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#258438 11/04/08 07:35 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
I have a customer on a Difinity using Audix mail. The also have a Keyvoice installed. The reason they use this Keyvoice is to run their one tech support extension because the Keyvoice will do Cascading messaging. So if the first guy doesn't answer, it notifies the next, and so on.

Keyvoice seems to be the only voice mail with this feature. Now they want to upgrade to a windows based unit as the one they have been using is DOS and the pc is rather old. My understanding is the Comdial/Vertical is not making these units anymore? Is this true? Can anyone think of any other options? It is simple analog intergration on the Definity.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Atcom VoIP Demo
VoIP Demo
#258439 11/04/08 07:39 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
Vertical makes the Interchange voice mail, which is the Windows based OS that does what the old DOS keyvoice systems did. It is not the cheapest system out there, but it is very solid and can do almost anything that a customer would want (in reason). I am not 100% on the integration with Avaya though, but I have them on Siemens and Tadiran systems (and of course Vertical FXII systems).

Steve

#258440 11/04/08 04:44 PM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
are these new units?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#258441 11/04/08 05:43 PM
Joined: Sep 2004
Posts: 86
Member
Offline
Member
Joined: Sep 2004
Posts: 86
Yes they are new. The are currently running with XP Pro. I have an Interchange box running on a Definity using a Calista box providing the complete voicemail services including unified messaging.

#258442 11/05/08 04:38 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
Yes, they are new and the current man. version of the old Keyvoice (since Comdial bought Keyvoice and Vertical bought Comdial). The come in the following verions:
Lite: 4,6, or 8 ports and 100 stations (tower PC)
Enterprise: 4 to 28 ports and 225 stations (Rack or Tower PC)
Large scale chassis: up to 44 ports and aprox. 500 stations.
They can be ordered with options like call center (up to 40 agents), outbound telemarketing, and UM.

Steve

#258443 11/05/08 06:12 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
Where is the best place to get a price on these? I would need a 4 port Lite, since they use only one mailbox literally. They may elect to go with a rack pc..I will check.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#258444 11/05/08 06:39 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
I believe that you have to be a Vertical dealer to sell the Interchange product....but I could be wrong.

Steve

#258445 11/05/08 02:57 PM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
any Vertical dealers out there willing to help?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
#258446 11/08/08 06:14 AM
Joined: Nov 2008
Posts: 45
Member
Offline
Member
Joined: Nov 2008
Posts: 45
Z-Man:

Another option would be the Panasonic TVA-50 unit. It is the only one that Panasonic still makes that is analog integrated. Each box has 3 notification settings, and you can set timers to "move" the message from one box to the next, which will start the message notification process all over again for each box. Operating system is Linux, and can be purchased without being a dealer. Good Luck.


Edward
#258447 11/08/08 10:14 AM
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
OP Offline
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630
They want a rack mounted unit. And they have had the Keyvoice for a while. So if there are any Vertical dealers that want to sell me a rack mounted unit, please contact me.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Page 1 of 2 1 2

Moderated by  5years&counting 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,681
Posts636,147
Members49,602
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Laura Figueroa, mark dagg
Newest Members
Dialtony, FatherLot, RFarrarMD, WTCI, Sundance Nailor
49,601 Registered Users
Top Posters(30 Days)
dexman 11
Toner 11
Yoda 10
nectec 6
Who's Online Now
0 members (), 35 guests, and 20 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Best VoIP Phones | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5