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DHS - Dispatch
#258832 01/29/10 04:11 PM
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cTopher Offline OP
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I'm hoping someone can help me with this. I've having issues with my Dispatch and the auto attendant.

My business hours are:
Tues-Sat 9:30-6:00
Sun 4:00-5:30
Monday 11:30-4:00

In the hours that I'm open, I'd like the auto attendant not to pick up, and to ring to my reception (ext 10), and when we are not open to have menus run.

I've setup the time control with these hours, however the auto attendant picks up all hours of the day, no matter whats in the time control settings.

Hopefully someone can take the dumb out of me.

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Re: DHS - Dispatch
#258833 01/29/10 04:16 PM
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You aren't being dumb. You are just making setting changes in the wrong place. The DHS phone system's programming dictates when the auto attendant answers. Programming in the Dispatch only determines how these calls are answered.


Ed Vaughn, MBSWWYPBX
Re: DHS - Dispatch
#258834 01/30/10 09:04 AM
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I was looking in the wrong place!

Thank you for clearing that up!
I might end up with a few more quesions, so Im just going to keep this open.

Thanks again!

- Christopher

Re: DHS - Dispatch
#258835 01/30/10 05:37 PM
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cTopher Offline OP
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Ok, so now I have the auto attendant answering from 7:30am-6:00pm, all days of the week.

What I now want to is configure the system to run menus differently on Sundays and Mondays.

I own a pet grooming/boarding facliity.
I have an extenision at my house, and would like my customers to be able to contact me when we are not open if they have an emergency outside of the business hours.

However, I am not sure how to configure the system to run a menu vs. an extension on a different day of the week.

Is this possible?

Again, thank you for the help in advance.

Re: DHS - Dispatch
#258836 02/01/10 04:51 AM
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Now you have to set up a schedule for Sunday and Monday in the AA not in the system. Sunday and Monday has to play closed hours Greeting around the clock with an option for Emergency call.

Re: DHS - Dispatch
#258837 02/01/10 07:59 AM
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Now I really have an issue!

When I hit the soft button (F64) from an extension the, the dispatch, picks up, plays nothing at all, and hangs up!

Re: DHS - Dispatch
#258838 02/01/10 10:06 AM
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It sounds like you might have messed something up in the time control settings for the voice mail. More than likely, you have some time period that has not been accounted for. Make sure that you verify that all times in items 1-4 are correct, and don't forget that there is another tab to get to items 5-8. Item 5 needs to have a non-conflicting time setting there too.

To confirm that this is your problem, change all voice lines to "menu 100", then reboot the system. If it answers correctly after that, then you'll know that your time control is messed up. Change the voice lines back to the appropriate time control, reboot the system and then fix the time conflicts that exist.


Ed Vaughn, MBSWWYPBX
Re: DHS - Dispatch
#258839 02/02/10 05:57 AM
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You were right on the money Ed. Thank you!

All is up and working well. Hooray!

Thanks again for the help.

- Chris

Re: DHS - Dispatch
#258840 02/02/10 06:52 AM
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Ok, I know I said I was all set, but not quite.

One more little question. How do I set a station to forward straight to voicemail?

With the Minivoice I had, it asked that I setup it up with the VM Group 8. However, with the Dispatch, they ask that you use VM Group 1. So when I setup the forward soft button, I would use (F2289) w/ the Minivoice, and when I change it to (F2219), it forwards to ext 19.

Re: DHS - Dispatch
#258841 02/02/10 08:42 AM
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Solved this one myself, woot!

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