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#259160 06/10/11 10:23 AM
Joined: Jun 2011
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netjess Offline OP
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On a 440CT KSU WIN system.
I need to reset a voice mail access code for someone that was discharged from the company.
They have voice mail messages that we need to retrieve.

I have access to the system via HyperTerm. I do not have the GUI software. It appears to only be availble to people who attend a class and receive a dongle.

I have gone through the pdf they make available but cannot find the feature.

Thank you for any assistance.

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#259161 06/10/11 11:11 AM
Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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Most VM systems that can have the PW for a mailbox reset, WIPE the messages upon reset. frown I'd suggest you try to make friends with the X and get the password. Don't be surprised if $ is demanded. frown


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
#259162 06/10/11 11:52 AM
Joined: Mar 2002
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Moderator-Avaya, Nortel
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Do you have a local WIN dealer that you work with. They can assist you with a password reset. If you don't have someone local, you can find an installer that could help remotely to fix this. WIN is not a popular system, so it might take some work.


Z-man
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#259163 06/13/11 05:30 AM
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netjess Offline OP
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Thanks for the suggestions, I have worked with some other systems NEC and Avaya, I have to say I can tell why WIN is "not popular". So far I am not a fan.
I have the PDF and I can see how to make changes such as assign stations to ports ans change station settings but not much in the way of voicemail.

#259164 06/13/11 02:06 PM
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Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really..


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#259165 06/13/11 08:20 PM
Joined: Mar 2002
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Quote
Originally posted by Alvaphonepro:
Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really..
Then what did they do for a voice mail? A $100 an hour is probably the going rate for tech support for a lot of companies.


Z-man
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#259166 06/14/11 01:18 AM
Joined: Jan 2004
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Quote
Originally posted by Z-man:
Quote
Originally posted by Alvaphonepro:
[b] Dealer protected system. I had similar issues. The dealer wanted $100.00 an hour for remote tech support. My customer ripped the VM card out of the KSU and threw it in the dumpster. Really..
Then what did they do for a voice mail? A $100 an hour is probably the going rate for tech support for a lot of companies. [/b]
I agree , seems like a a poor move on his part , what kind of VM can he get that will be free and offer free support ?


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