atcomsystems.ca/forum Forums General General Telephone & Systems Information Music On Hold for Multi-Line Phones

Has anyone found a half-way reasonable solution for Music-on-Hold in a small office that has multi-line phones (no KSU). I know of Skutch (www.skutchelectronics.com), but frankly these either require user behavior change (press * before putting the call on hold) or require a rather gross physical "integration" of their device with a phone. Neither solution is a good one, in my opinion.

On-Hold Plus MOH 6500 claims to be designed for multi-line telephones.

https://www.onholdplus.com/products/OHP-6500-%252d-MP3-Digital-On%252dHold-Audio-Player-for-Regular-Multi%252dLine-Telephones.html

The MOH 500e is listed for NoKSU phones, but the information page for the product is non-functional.

https://www.onholdplus.com/products/MOH-500e-%252d-Music%252dOn%252dHold-Adapter-for-Multi%252dLine-%26-KSU%252dLess-Phones.html

I have one of those 6500 devices for analog trunks.

Supports up to 4 CO lines.

PM me if you want it.

D

Thanks dexman, but that's similar to other devices I'm trying to avoid, in that it/they require the user to do an extra step (press ** or press the button on their little in-line device). I'm hoping (against all hope, it seems) that someone has a device that detects that a line has been put on-hold in the same way that the other phones know to blink their line indicator when a line is put on-hold. That seems so simple--how is that done?

why not just invest in a real phone system ?

We recently helped a customer add MOH ...they had ksu-less 4-line phones(NSQ412)with matching on hold adapter (MP-412). Uses "hold button" for actuation. It's mfg by International Resources. I'm told they are sold under Verizon, Quest, and Frontier brands. This "matching" on hold adapter has an internal music chip with pretty bad music, but it works. The customer hooked one of our mp3 players to it(defeating the internal music) and it seems to be dependable.

@skip: It's not for us (we have a "real" phone system). But we encounter small businesses all the time that have some random brand of 2-line or 4-line phones that they bought from OfficeMax/etc. They want MoH but don't necessarily have the finances to upgrade to a "real" phone system. We're not even in the phone business (we're in the fax business), but I've heard this request so many times that I thought I'd do some research and see what was out there.

@dan: The concept of the MP-412 is exactly what I'm looking for, just for other 4-line systems. Of course this one is proprietary and works only with the NSQ412. But thanks for the info.

I have used the "On-Hold PLUS" OHP 6500 MP3 Digital On-Hold Audio System. It is made for KSU-less systems. Works with up to 4 lines. I regularly use the OHP 6000. They are very flexible


edited to remove prices

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