sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Impact

I am installing a 3rd party V.M. using ATI-D.
I'm trying to setup call forwarding busy/no answer to V.M. Port 22.
I looked in the manual, after entering system programing, station programing (53), 21, I enter 4, then extension numbers ?(11,12,....). I must be doing something wrong. Where do program the CF to ext (which is V.M. ext 22)?
What else am I missing?

thanks,
Joe

The first thing I must ask is do you have the voice mail up and working with the ports assigned for voice mail and also have them in a hunt group. It's kind of hard for us to help until we know if you have the VMS up and working yet.

The Voice Mail is working, however I'm getting to a point that I'm going to have to pull out. It does not integrated properly with the Comdial. I do have another question though, how do you program a "transfer to voice mail button". I tried by **1 button 6 ext#. It keeps interepting it as DSS button. Any suggestions?

When I query a previously programmed button it shows as "transfer ext#". When I query a button I programmed it shows "DSS ext#".
I will be replacing it with voiceworks16 next week. But I still need to be able to program the button properly.
thanks,
Joe

Your programming string should be I**1, 6, ext, Trans/Conf. Then speaker off. Make sure the button is blanked first.

More than likely, no voice mail will intergrate properly until its programmed properly.

Transfer to voicemail button:

1 This must be on an unprogrammed button,
use option key, press repeatedly untill you get to "Query". Press the button you want to program,if it has any features or DSS stations on it you have to clear it out. Use "Feat","clear" soft keys.

If it has a Line button on it you will have to use config programming to blank it.


2. Once the buuton is unprogrammed, handset in cradle, press intercom button, intercom dial tone heard, dial **1, press the unprogrammed button dial 6 then dial the first voice mail port extensions number.
Then press speaker to quit.

To use this button:

When on an outside call press the "Transfer to Voice mail" button, {DO NOT PRESS HOLD OR TRANSFER" Either press a DSS button for the station you want the call to go to, then hang up immediantly! (DO NOT JUMP FROM ONE CALL TO THE NEXT BY USING LINE BUTTONS)

Or you can press "Transfer to Voice mail" button, manually dial the extension number and add a * to it. Hang up immediantly.

The reason you have to hang up immediantly is that if you take too long the outside party will miss the first part of the extensions personal greeting.

This works great with the KEY Voice/Comdial Voice mails, Not to sure about 3rd party systems.

DJ

jwooten and tipandring, I'm getting 2 different responses from you. the button is programmed for DSS 22, it is not a line key. I should not have to clear it since I was able to program over the original "trans to 22". So do I press the trans/conf button during the programing or not. If I do, then that's what I must be missing.

brokeda, The problem I'm getting is sometimes when people hang up after recording a message the voice mail hears a tone and Interpreter's it as a "1", or sometimes an "A" (based on a digigrabber).
So when when a subsciber listens to the message and when an "A" is recorded it treats it as hookswitch and puts him on hold and stays in lala land until a recall.

To program the VMT button tipandring is correct. You don't have to press the trans/conf button during programming for the VMT button. Even if you don't think you have to blank out the key, its wise to do it first anyway.

The DSU is sending the proper digits to the voicemail port.

When a VM port goes off hook the DSU sends the DTMF digit "1" and not a dial tone.
The reason for this is most VM systems are looking for the precise dialtone of 350/440Hz and the DSU uses just 400Hz.


When a CO Line disconnects and if you have programmed the lines for disconnect supervision the DSU sends a DTMF "A".
Also the DSU will send an "A" upon a hangup from an internal intercom call.
This keeps the VM from recording dial tone or "Dead Air" at the end of messages.

The reason Comdial uses an "A" is that a long time ago a lot of the Voice mail systems did not use DSP technology and there were problems with them picking up enough background noise,certain peoples voices and such and the systems would interpet this as valid DTMF tones. They would cause the systems to send calls to wrong destinations and hangup inadvertantly.

Also there are not many phones out there that can generate the digit "A". So in case somebody accidently pushed the wrong didgit it would not mess up.

DJ