sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Keyvoice NT 16 Port

I have a customer stating that they are missing new messages by way of new messages being sent directly to saved messages.

This happens occasionally.

Connected to FXS with 16A s/w

Not an expert here---I'd wait for one of the moderators to give an opinion---but---I would consider doing a scandisk/defrag of the hard drive. I know that the machine does it automatically on a scheduled basis...but it's my experience that a manual defrag is necessary every so often. I am thinking of making a few of my heavily used systems do a defrag every few days instead of just once a week. A defrag helps anytime something "squirrely" is going on---like slow MW lights being lit, messages being lost, or saved, or won't be saved etc. etc. Good Luck.

JWRacedog is right on the money, do a scandisk and defrag then a reboot. That will more then likely take care of it.

Thanks. I will try it.

There seems to be no Scandisk or Defrag on this version of NT

I am downloading Diskkeeper 8.0 and trying that.

1. From the Windows desktop, click on the Start button, then select Programs / Diskeeper. From the
menu that displays, select the DISKEEPER option. If this is the first time you are running the utility,
several welcome screens may display. Provide any requested information. The Diskeeper main
screen then displays.
Note: Before running Diskeeper manually during hours when the VP system is actively
processing calls, lower the priority assigned to the defragmentation process. You set
the priority by selecting the PRIORITY option from the Options pull-down menu on the
main Diskeeper screen. Lowering the priority will extend the time it takes to defragment
the drive, but it will ensure that call processing by the VP system is not interrupted.
2. On the left side of the main Diskeeper screen, a directory tree identifies the hard drives installed in the
PC. Under each drive letter, an ANALYZE option and a DEGFRAGMENT option display. Highlight the
ANALYZE option under the drive letter of the drive on which the VP system is installed. Then click on
the Go button, which is a small, blue arrowhead icon at the very left of the icon bar shown below the
menu bar. Diskeeper analyzes the drive then identifies the number of fragmented files and whether
defragmentation would be efficient.
3. If defragmenting the drive is deemed efficient, select the DEFRAGMENT option under the drive letter
of the drive on which the VP system is installed. Then click on the Go button. The Diskeeper utility
defragments the drive.

Apparently the Diskeeper was not installed
when the vmail was sold. I am currently uploading the version 8.0 remotely with Pcanywhere. I will let you know how it goes.

Thanks,

Chaz

Its telling that I have an incompatible version of windows NT. I need 4.0 with service pack 6. Damn

Got Diskeeper 4.0. Works great. Thanks.