sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems DX80 "In Skin" VM locks up

Mark
Thanks for your follow up. You have only missed what I have not mentioned.
I have the customers system in my office. I have not been able to duplicate the VM pause problem, but today while sitting in my office fo hours, I have heard the voice mail recycle itself at least 6 times. In other words, I hear a small "beep" and then see the flash (green light) start flickering alot like it is recycling the VM.
The reason I am asking about Comdial possibly having a batch of bad flash mail boards is that I have another customer who has called me 3 times in the last week to ket me know that her flash mail has stopped (in other words people call in and and - no auto attendant or voice mail) and she has had to turn the system off and back on again.

Another thing...I cant seem to get into the chat board here.

We have installed 4 systems so far and it feels like we are spending our whole loves supporting Comdial DX80 system problems

Leave key link connected to it with the display status screen. If it's going through a re boot because of some corrupted file your screen will show you. It will go blank, then show the press 1 for voicemail etc.. screen. I wonder if it's doing it's defrag and re boot at 3 pm instead of am, did you mess with that file at all? By default it only defrags on saturday night, many people change the file to do it every night.
I want to know how this ends, thanks for keeping the posts up. Oh and when the VM is all rebooted, it beeps 4 times and then goes silent. mark

bigdog, where are you on this one? got any clues?
mark

Not really four beeps----it's dah, dah, dih dah---"Q" in morse code. Not that it really matters, but when you've taken morse code for as many years as I have, you notice these stupid things. Check it out

WAS SYSTEM INITALIZED??
good ground?
Loop current??

Thank you all for your help and thoughts.
Comdial replaced the voice mail twice.
So far....... it is working.

Thanks again

LOl, sorry mark.

Been in the field lately and must have missed this one when I did get a chance to look.

recently had a customer who I gave up on and installed an Avaya. Couldn't get Comdial VM to operate consistently. Kept having wierd symptoms I couldn't duplicate. Sounds like another bad VM.

do you guys know the date codes and revision levels of these bad VM's - are they older or recent. I've put about 10 in during the last 2 months and had some goofy dx80 issues but no trouble with the VM's (all are flash based)
mark