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Joined: May 2004
Posts: 41
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OP
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Joined: May 2004
Posts: 41 |
got a wierd problem - when dx80 customer goes in to listen to saved messages, when they press 2 to play the saved messages they get dial tone? Regular co line dial tone and not there messages. Any suggestions?
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
I believe what you are hearing is recorded dial tone which is the result of a hang-up.
If you have positive disconnect activated by your line provider this will only happen occasionally, if not it will be more frequent.
mark
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Joined: May 2004
Posts: 41
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OP
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Joined: May 2004
Posts: 41 |
That's what I thought, but these are saved messages, ones that they have heard already and wanted to save for future reference.
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
email me with the phone number that will put me to the main greeting and the ext. number of the VM this is occuring on and I'll call in and see what's going on.
mark
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Joined: May 2004
Posts: 41
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OP
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Joined: May 2004
Posts: 41 |
You were right, I was just going off what the customer was telling me instead of checking it myself. sorry for wasting your time, but thanks for the help!
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