|
|
|
|
Joined: May 2004
Posts: 41
Member
|
|
Member
Joined: May 2004
Posts: 41 |
got a wierd problem - when dx80 customer goes in to listen to saved messages, when they press 2 to play the saved messages they get dial tone? Regular co line dial tone and not there messages. Any suggestions?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
I believe what you are hearing is recorded dial tone which is the result of a hang-up.
If you have positive disconnect activated by your line provider this will only happen occasionally, if not it will be more frequent.
mark
|
|
|
|
|
Joined: May 2004
Posts: 41
Member
|
|
Member
Joined: May 2004
Posts: 41 |
That's what I thought, but these are saved messages, ones that they have heard already and wanted to save for future reference.
|
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
email me with the phone number that will put me to the main greeting and the ext. number of the VM this is occuring on and I'll call in and see what's going on.
mark
|
|
|
|
|
Joined: May 2004
Posts: 41
Member
|
|
Member
Joined: May 2004
Posts: 41 |
You were right, I was just going off what the customer was telling me instead of checking it myself. sorry for wasting your time, but thanks for the help!
|
|
|
|
Forums84
Topics94,526
Posts640,017
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (hitechcomm),
237
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
