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Joined: Sep 2003
Posts: 100
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Joined: Sep 2003
Posts: 100 |
Our tech is on site installing moh on a Comdial DXP. Everything is installed, but there are tones on-hold - not the message on the moh device. Is there additional programming needed?
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
yes, you need to go to the line programming and set the music from tone to source one or source two. depending on which source you are using.
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Joined: Sep 2003
Posts: 100
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Joined: Sep 2003
Posts: 100 |
Is there a simple way to explain this to our tech?
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
connect to the system with a laptop using the VMMI software. Click on switch, connect to, enter password, enter. go to lines, then line programming, then line attributes, set the music on hold option. save & close out. Write the invoice. mark
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
I love that answer markk Short sweet and to the point. You have learned well grasshopper.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
midget football just concluded. I had a brief moment where my mind was uncluttered. I'll try to remain focused. Thank You master. mark
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