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I replied to the wrong comment... sorry! <font face="Verdana, Arial" size="2">Originally posted by Bigkayeh:
If that didn't work then it's probably as Mark said and the prime line intercom is set to the other station. I had that name problem on a 12A system before it must have been just after Bigdog because Comdail said they knew about it and said the only way to fix it was to change the name. How many times has it been Comdial's solution that you need to learn how to live with a bug?
Kerry</font>
Right now I'm having amnesia and deja vu at the same time. I think I have forgotten this before.
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Ok, that didn't solve THAT problem; however, you still rock because I can now change people's displays to read the right name!!! BUT even after changing the names on both phones that one still calls the other...? <font face="Verdana, Arial" size="2">Originally posted by dtmf:
Try
ITCM *#0*53
Dial station number plus # if less then four digits
Dial # to clear the current name
Dial the two digit codes for letters
Dial # to save.
If you need the codes for the letters just post back the name and i'll post them
[This message has been edited by dtmf (edited December 30, 2004).]</font>
Right now I'm having amnesia and deja vu at the same time. I think I have forgotten this before.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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It sure sounds like [Prime Intercom Number] is assigned to that set.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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I'm sorry, but I can't find anything in my books about how to check/change [Prime Intercom Number]... do you have that info? Thanks for being so helpfull! <font face="Verdana, Arial" size="2">Originally posted by dtmf:
It sure sounds like [Prime Intercom Number] is assigned to that set.</font>
Right now I'm having amnesia and deja vu at the same time. I think I have forgotten this before.
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Joined: Mar 2001
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If memory serves it's in Stations which is 2 on the main menu, by default it is set to NO.
Russ runs a local service and private tech center. [/url]
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I was betting on the prime ICTM being the problem but bigdawg is right about the early rev software having problems when two stations have the same name. We noticed it at Comdial when everybody start naming the voicemail ports all VM instead of VM1, VM2 and so on. I don't remember the exact rev but is was before VMMI.
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How do you change the Prime ITCM from the phone itself, since I can't get into the software? <font face="Verdana, Arial" size="2">Originally posted by CMDL_GUY:
I was betting on the prime ICTM being the problem but bigdawg is right about the early rev software having problems when two stations have the same name. We noticed it at Comdial when everybody start naming the voicemail ports all VM instead of VM1, VM2 and so on. I don't remember the exact rev but is was before VMMI.</font>
Right now I'm having amnesia and deja vu at the same time. I think I have forgotten this before.
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What is the rev level of your software? Can you access the system programming from a PC?
You may need a certified tech with the right software and knoweledge to set you up and show you how to make minor changes to the system database.
mark
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I can't access get into the software, so if I can't change this via a phone or the phone console then I won't be able to do it... <font face="Verdana, Arial" size="2">Originally posted by markk:
What is the rev level of your software? Can you access the system programming from a PC?
You may need a certified tech with the right software and knoweledge to set you up and show you how to make minor changes to the system database.
mark</font>
Right now I'm having amnesia and deja vu at the same time. I think I have forgotten this before.
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If you have a modem on it I can dial into it and check it for you
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