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#30884 01/11/05 09:40 AM
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aweaver Offline OP
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Help! I have an FXII that is dialing out by itself. No voicemail on this system, so this eliminates many possible causes.
The system dialed one my customer's clients approx 60 times in the last 24 hours. I'm running SMDA & capturing to a file to try to track down the source.
Comdial suggest that it's RF, but I'm not so sure. The fact that the number being dialed is a customer number leads me to beleive that the problem might be a bad phone that is doing a redial?
Any thought on this would be appreciated.

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#30885 01/11/05 10:25 AM
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check the smdr/smda to see if it is the same station doing the dialing.

If it is the same phone see if there is a speed dial of the number being called under the digit 1 or 2 on the dial pad. If it is then delete the speed dial.

There was an issue of this when the scs phones first came out. I think rev M was the rev that cured the problem.

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#30886 01/11/05 10:40 AM
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aweaver Offline OP
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Here's what I found. It seems that extension 119 is dialing the number. The phone on this extension is a scout II cordless. There are no speed dials programmed on the keypad. I hit redial on this phone & found that it dialed the same number that's being called repeatedly--unplugged the phone & am waiting to see if problem stops.
Has anyone seen a Scout act like this? I can't understand how this can be happening.


ElectSys Tech LLC
Hosted Phone Systems Solutions Provider
Allworx, Sangoma, FreePBX
Telephone & computer systems in the Jefferson City, Columbia MO area.
#30887 01/11/05 11:08 AM
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What kind of wire is used for that station?
It may be an RFI problem

#30888 01/11/05 11:12 AM
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aweaver Offline OP
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This extension is in a remote building so wiring path is as follows from phone to PBX.
cat3-surge protection-cat3 gel filled-surge procection-cat3 at head end.


ElectSys Tech LLC
Hosted Phone Systems Solutions Provider
Allworx, Sangoma, FreePBX
Telephone & computer systems in the Jefferson City, Columbia MO area.
#30889 01/11/05 12:08 PM
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What is the wiring length approximately from switch to base station ??? Have you connected an external antenna to the Scout base ?

#30890 01/11/05 01:37 PM
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aweaver Offline OP
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Wire length approx 400' total
No external antenna for Scout base.


ElectSys Tech LLC
Hosted Phone Systems Solutions Provider
Allworx, Sangoma, FreePBX
Telephone & computer systems in the Jefferson City, Columbia MO area.
#30891 01/11/05 04:19 PM
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Check out the paired data port - a bad line cord or phone will create it's partner port to do this exact same thing. Never had any trouble out of Scout 1 or 2's doing that, but ???

#30892 01/11/05 04:20 PM
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Check out the paired data port - a bad line cord or phone will create it's partner port to do this exact same thing. Never had any trouble out of Scout 1 or 2's doing that, but ???


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