web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#31325 03/03/05 12:02 PM
Joined: Feb 2005
Posts: 1,018
Member
OP Offline
Member
Joined: Feb 2005
Posts: 1,018
Does anyone out there actually have EP300 phones working properly on an MP5000? We have them on our system with all of the latest software on swith and phones and we can't get lights on any buttons. Had lights but no button features before the upgrade. Comdial says they are being sold successfully but when pressed for dealer referennces, they can't give me any.

------------------

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#31326 03/03/05 01:42 PM
Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
I have them working at my office and house. What soft rev are you running?


[Linked Image]
#31327 03/03/05 03:23 PM
Joined: Feb 2005
Posts: 1,018
Member
OP Offline
Member
Joined: Feb 2005
Posts: 1,018
I just got off Comdial's CCC and found some release notes that explains the cause of the lights not working. Too bad their tech support guys dont have access to this information. We called tech support a number of times and never got an answer to this. I wrote an email to Ann B tech support supervisor, asking why no one could help me with various tech support issues. She had one of her top guys call me back and he said this was a known issue and would be addressed in a later release. Do you think I should forward him a copy of what I found or just leave him in the dark?

------------------

#31328 03/03/05 03:46 PM
Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
You probably talked to Lyndel. He's a good guy but Comdial has been wrapped up for the last 6 weeks with the dealer summit. Not making excuses but techsupport has a couple of key people leave as of late and hasn't had a chance to reestablish the level it should. I too have had to "refresh" a couple of techs memories.... I give a week to get back to normal.


[Linked Image]
#31329 03/03/05 04:11 PM
Joined: Feb 2005
Posts: 1,018
Member
OP Offline
Member
Joined: Feb 2005
Posts: 1,018
No. This was a tech I had never heard of before. I have his name in my email at work. i think they will get on track soon. It just reminds me of the good old DX80 release where "no other dealers are complaining like you are" was the norm.

------------------


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,097 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 100 guests, and 239 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5