|
|
Joined: Sep 2003
Posts: 568
Member
|
OP
Member
Joined: Sep 2003
Posts: 568 |
Got a customer with the flash VM. When you go into mailbox 101 it tells the number of messages and the associated options. When you press 1 to listen to the first message it plays the name file for mailbox 102 then reverts back to the "you have x message press 1 .....".
Mailbox and routing boxes all have the correct entries. I'm sure this is due to a corrupted file, but which one?
Our most valuable products are our knowledge, experience and time.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
When you access the MB to get messages, after it tells you there is 1 new message, press 9 this should take you to the new message with no further entries required. While doing this, have keylink open to the "Display line status" window, watch the event flow next to the port status. Tell me what it displays during the message retrieval. I've not seen this before, but the information there may point us to the correct file issue if that's what it is. mark ------------------ Reliable Telephone Service
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
Mark - going back to customers premise tomorrow am. Will let you know what status window shows.
Our most valuable products are our knowledge, experience and time.
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
Status screen only showed normal flow when mailbox was accessed.
I deleted the mailbox and recreated it and everything is OK, the only problem is the user had 18 messages (old and new) in her mailbox and I had to loose them.
I hate it when I can't locate the actual problem - perhaps with more time I could have, but customers don't want to pay for a tech to perform exhaustive diagnostics.
Our most valuable products are our knowledge, experience and time.
|
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
all's well that ends well. Did you try going in to get the messages through the supervisor MB? Mark ------------------ Reliable Telephone Service
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
Yes, but obtained same error.
Our most valuable products are our knowledge, experience and time.
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
UPDATE - I got called back to customer's site for the same trouble. Ran scandb82 against database and it corrected the error, could not recreate error while on premise. Two days later customer called and said trouble had returned. This time I loaded a virgin copy of the VM files and reloaded "dvm" files, greetings and name files. I truly believe this has corrected the problem, but I will update in a few days with a status.
Our most valuable products are our knowledge, experience and time.
|
|
|
|
|
Joined: Oct 2001
Posts: 6,160
Member
|
|
Member
Joined: Oct 2001
Posts: 6,160 |
There is nothing on the CCC about this issue. No tech Docs or action procedure. Mark ------------------ Reliable Telephone Service
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
Mark, I was instructed by tech support to perform these procedures. They have a utility (8510.exe) which will copy a virgin set of vm files onto the flash card. You will need flash card reader/writer capability on your laptop for this to work.
The guy at tech support has never seen this type of trouble before.
BTW - the VM failed again the next day. This time I loaded the virgin files onto the flash card and only copied the backup of the greetings and name files to the flash card. I logged in with keylink and rebuilt all the VM parameters (whew!).
It has been functioning ok for 3 days now, I will post another update in a few more days and let you know the outcome.
Our most valuable products are our knowledge, experience and time.
|
|
|
|
|
Joined: Sep 2003
Posts: 568
Member
|
|
OP
Member
Joined: Sep 2003
Posts: 568 |
It is still working normally. This last procedure obviously corrected the problem
Our most valuable products are our knowledge, experience and time.
|
|
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (dexman, justbill),
139
guests, and
237
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
