sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems internal calls

when i receive an internal call normally the intercom comes on and I can hear the person. Now it does not work. I have to pick up the phone to find out what they want. They can't hear me either and my calls are transferring to another desk. Please help...

Welcome to the board.

Please indicate the model telephone system and telephone you are referring to.

On a wild guess, without the necessary information, I would say you have voice announce blocked and your ringer turned off. Try dialing ITCM # 2 depending on the system you have, that might allow voice announce intercom calls again.
As for your calls transfering to another telephone, I will need more information to address that. It could just be that your ringer is off or a call forward feature is activated.
Mark



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Reliable Telephone Service

no that didn't work...my voice mail message check came on.I believe I have a Comdial Impact 8112s 12 line speaker phone. Please help me the receptionist have to do an all call to let me know what line is for me. Nor can she transfer any calls to my desk.

[This message has been edited by wlkngnfth1x1 (edited April 28, 2005).]

You need to provide more info, and accurate info on the system your phone is working with. From the sound of your post, you will need a certified tech to help you. Sorry, there are too many perameters to address this on the board. Call in a tech and pay the fee.
Mark


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Reliable Telephone Service

Well, i didn't need a tech to come out, just someone who knew what i was talking about. My VAB (voice annoucement block) was on and I just went under options, hit VAB key and hit off. Thanks anyway.

i apologize for not giving you the accurate phone information, which would have made helping me much easier since you were right about the problem in the beginng. Thanks again.

what you need to do there is look at your lcd and there button under the lcd press the far right untill you see vac or vab then push btn under that and you will see off or on the one that don't have a arrow next to it push the button under that and the hit the speaker button and that should take care of that.