sundance-communications.com/forum Forums TDM Business Telephone Systems Comdial Telephones & Systems Call Transfer

I have a Comdial DSUII system in the keylink voice mail I am wanting to set it up so when some one dial a ext. it will Dial there cell phone. As of now I have the transfer set to blind and the number set to "!" then the phone number but when you dial the Ext it tells me transfering then I get the tones for the number and after a few sec I get the flash and a dial tone. I have tried putting pauses in between the "!" and the number !555-5555 !L555-5555 but when I do this it just takes longer to dial the digets and then the dial tone. Just wanted to see what I was doing wrong..... Driving me nuts

The transfer sequence should be setup in the voicemail's programming, on the page where you program "sequence to initiate an external transfer" (or something like that). I don't have one in front of me, and can't seem to remember right now, but it's somewhere under System Menu in voicemail. I believe you will need the technician-level password to make this change. If you don't have it, I would suggest contacting your installer for help. As far as what to put there, someone else on the board will have to help with that. I can't remember the code, and don't have a DSU user guide handy to look it up (I'm not much help, am I?). It is something to the effect of !,,@@@, where the @@@ is the code that tells the DSU to do an external hookflash. The DSU will need to have the hookflash timer set correctly for this to work, and you will also need to have Centrex lines, or the Call Transfer feature on your outside lines. The @@@ code is what I can't remember. Maybe someone else will chime in and help with that part. Good luck!

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| Signal Communication Systems - Fresno, CA |

| Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA

Here is what I have under System info then Call transfer.
Sequence to Initiate a transfer "!," for internal and external. Sequence to complete a transer is blank and so is sequence to tranfer 3 way call. the rest are set to just "!" these setting are set the same for both internal and external. I have the passwords and all that for the system I even have the manual but I have not been able to find the section on this.

I don't think I was ever able to do this with IVPC boards. I had one system that I had to put an analog Rhetorex board and 3 way calling on the lines to accomplish this. I get around it (if they are looking to do one set) by burning a cheap phone in the equipment room,having it CFOS to a cell number and putting that ext. number in the mailbox transfer field. May or may not be cost effective.

The only thing I have been able to get it to do so far is dial the number and then it gives me a dial tone. From there i can type in the phone number and it makes a call just fine. Just don't understand why it is dialing the number first then giving me a dial tone? I would of thought it could be done but then again I am just a noobie at this.

Change your voicemail programming to only use one line for outbound calls. Do a couple of test calls to see if it grabs the same line on the DSU everytime dialing out. Clamp your butt set on the line and listen for call progress to see what is happening. Turn on trace in the voice mail also to see call progress.

The best way to do this is to have centrex lines.

Using existing loop start lines will have loss (can't hear) and the other problm is disconnect signals, most loop start lines do not have any disconnect signaling and will tie up your lines.{ It takes two lines for each call to the cell phone, 1 in & 1 out}.

Using centrex lines you use the centrex call transfer feature and the Central office does all the switching and there is no loss, also the lines are now free.


DJ

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Watson to Bell: "It must be working, all I get is a busy signal"

The best way to do this is to have your lines changed to centrex.


Using centrex allows the cals to be switched at the central office, this stops the problems with tieu=ing up 2 lines per call, no loss from using 2 lines and since the call is switched you free up the lines.


I have done this several times and works great.

I would recommend getting some assistance with this as it is a little involved in setting up.


DJ

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Watson to Bell: "It must be working, all I get is a busy signal"

The best way to do this is to have your lines changed to centrex.


Using centrex allows the cals to be switched at the central office, this stops the problems with tieu=ing up 2 lines per call, no loss from using 2 lines and since the call is switched you free up the lines.


I have done this several times and works great.

I would recommend getting some assistance with this as it is a little involved in setting up.


DJ

So T&R, what are you trying to say? Do you think they ought to change to Centrex lines?

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| Signal Communication Systems - Fresno, CA |

| Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA