sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Comdial Telephones & Systems FXT / Keyvoice issue

I recently moved an FXT and Keyvoice 8 port vm and when powering back on, users can't log into the ECS box like they used to. They hit the vmail soft key but instead of it asking for box and password, it goes to the main greeting. Has anyone had this problem?

Please complete your profile.

Sounds like your trans.txt is not matching what your bringing in.

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BIGDOG3c


PARALLEL TECHNOLOGIES INC.

WWW.ABUGSEYEVIEW.COM

i was thinking the same thing but i'm really not sure what is actually going wrong in the file itself.

You posted a similar question at the tail end of another thread. Make up your mind where you are going to continue, and we'll try and make up our minds where to respond. In the meantime, I did respond in that other thread (before I saw this one). I would suggest continuing here in your own thread. Thanks!

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| Signal Communication Systems - Fresno, CA |

| Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA

Run a trace with DTP and see what digits come in and which translation rule it uses. Then go check out your trans.txt file to make adjustments, as necessary. See my response in the other thread for other things to look at, as well as a couple other questions I had.

https://www.sundance-communications.com/forum/Forum2/HTML/000816.html

Also, you still need to fill out your profile, please.

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| Signal Communication Systems - Fresno, CA |

| Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA

[This message has been edited by 5years&counting (edited June 08, 2005).]

ok i will continue in this thread...

to answer your response in the other thread, everything worked fine up until the relocation of the equipment. now all of a sudden its not working. im currently running a trace with DPT. i will check the trace log in a few minutes.

i thought i did fill out my profile. what is missing? sorry im a n00b here.

5years is on the money about your vmail ports being in the correct order. If they are not in the order that the Comdial.lnk thinks they are in, this will cause problems.

I would also make sure your ports are true vmail ports. put a buttset on them and see if you hear a digit when you go off hook. If you do not hear a digit and hear dialtone. this is your problem.

Please fill out in your profile:
Current Email: Not available.
Homepage: https://

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BIGDOG3c


PARALLEL TECHNOLOGIES INC.

WWW.ABUGSEYEVIEW.COM

[This message has been edited by BIGDOG3c (edited June 08, 2005).]

You are god! thanks for the help. yeah it turns out the voicemail ports were in the wrong order. i marked which ones went where before i unhooked everything but i guess i goofed up on that. thanks again!!!